Job Summary

Roles & Responsibilities Deliver, install, and configure desktop assets, laptops, and peripherals for end users, including PC refresh, swap, and replacement activities at end of life. Arrange shipment, collection, and tracking of IT equipment as required. Provide desktop incident and service request support for both onsite and remote users. Build, image, configure, and deploy desktops and laptops following standard operating procedures. Assist with office relocations, workstation setup, cabling, patching, and user moves between locations. Provide support for corporate mobile devices and related applications. Support meeting room hardware and collaboration technologies. Assist users with enterprise applications and Multi-Factor Authentication (MFA) on personal devices. Maintain and manage local IT asset inventory, hardware warehouse, and storage facilities. Act as the local point of contact for other IT teams, including Network, Server, Security, and Infrastructure teams. Provide regular status updates and reporting to team leads and management. Perform physical handling, movement, installation, and storage of IT equipment as required. Adhere to IT processes, policies, standards, and procedures to ensure consistent service delivery. Setup, configure, and troubleshoot meeting room audio/video conferencing systems, collaboration tools, and related hardware to ensure seamless meeting experiences for users. Utilize ServiceNow for incident, request, and asset management activities, and escalate unresolved issues within defined SLA timelines. Work independently and collaborate with team members to support operational requirements. Provide onsite technical support while maintaining positive relationships with users and promoting a customer-focused support culture. Coordinate with external vendors and service providers (e.g., Dell and other hardware vendors) for issue resolution and support activities. Serve as a reliable source of IT guidance and support information for end users. Ensure compliance with Health & Safety regulations, including safe handling and transportation of IT equipment. Maintain accurate documentation, asset records, and knowledge base updates. Required Skills & Experience 5 to 6 years of experience in Desktop Support, End User Computing (EUC), or IT Support Services. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and desktop hardware support. Experience with PC imaging, deployment, troubleshooting, hardware break-fix, and asset lifecycle management. Good understanding of networking fundamentals such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Hands-on experience with ServiceNow or similar ITSM tools. Experience supporting mobile devices, meeting room technologies, and remote users. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication, customer service, and interpersonal skills. Ability to work independently and within a global support environment.

Key Responsibilities

Roles & Responsibilities Deliver, install, and configure desktop assets, laptops, and peripherals for end users, including PC refresh, swap, and replacement activities at end of life. Arrange shipment, collection, and tracking of IT equipment as required. Provide desktop incident and service request support for both onsite and remote users. Build, image, configure, and deploy desktops and laptops following standard operating procedures. Assist with office relocations, workstation setup, cabling, patching, and user moves between locations. Provide support for corporate mobile devices and related applications. Support meeting room hardware and collaboration technologies. Assist users with enterprise applications and Multi-Factor Authentication (MFA) on personal devices. Maintain and manage local IT asset inventory, hardware warehouse, and storage facilities. Act as the local point of contact for other IT teams, including Network, Server, Security, and Infrastructure teams. Provide regular status updates and reporting to team leads and management. Perform physical handling, movement, installation, and storage of IT equipment as required. Adhere to IT processes, policies, standards, and procedures to ensure consistent service delivery. Setup, configure, and troubleshoot meeting room audio/video conferencing systems, collaboration tools, and related hardware to ensure seamless meeting experiences for users. Utilize ServiceNow for incident, request, and asset management activities, and escalate unresolved issues within defined SLA timelines. Work independently and collaborate with team members to support operational requirements. Provide onsite technical support while maintaining positive relationships with users and promoting a customer-focused support culture. Coordinate with external vendors and service providers (e.g., Dell and other hardware vendors) for issue resolution and support activities. Serve as a reliable source of IT guidance and support information for end users. Ensure compliance with Health & Safety regulations, including safe handling and transportation of IT equipment. Maintain accurate documentation, asset records, and knowledge base updates. Required Skills & Experience 5 to 6 years of experience in Desktop Support, End User Computing (EUC), or IT Support Services. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and desktop hardware support. Experience with PC imaging, deployment, troubleshooting, hardware break-fix, and asset lifecycle management. Good understanding of networking fundamentals such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Hands-on experience with ServiceNow or similar ITSM tools. Experience supporting mobile devices, meeting room technologies, and remote users. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication, customer service, and interpersonal skills. Ability to work independently and within a global support environment.

Skill Requirements

5 to 6 years of experience in Desktop Support, End User Computing (EUC), or IT Support Services. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and desktop hardware support. Experience with PC imaging, deployment, troubleshooting, hardware break-fix, and asset lifecycle management. Good understanding of networking fundamentals such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Hands-on experience with ServiceNow or similar ITSM tools. Experience supporting mobile devices, meeting room technologies, and remote users. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication, customer service, and interpersonal skills. Ability to work independently and within a global support environment. Preferred Certifications will be added advantage to candidates CompTIA A+ ITIL Foundation Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Modern Desktop Administrator Associate

Other Requirements

 5 to 6 years of experience in Desktop Support, End User Computing (EUC), or IT Support Services. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and desktop hardware support. Experience with PC imaging, deployment, troubleshooting, hardware break-fix, and asset lifecycle management. Good understanding of networking fundamentals such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi. Hands-on experience with ServiceNow or similar ITSM tools. Experience supporting mobile devices, meeting room technologies, and remote users. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication, customer service, and interpersonal skills. Ability to work independently and within a global support environment. Preferred Certifications will be added advantage to candidates CompTIA A+ ITIL Foundation Microsoft 365 Fundamentals (MS-900) Microsoft Certified: Modern Desktop Administrator Associate