Senior Administrator - Desk Side Services, AMT Asset Management Software
United States
Apply now
Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Others, New Jersey

Job Summary

 Provide on-site support for desktops, laptops, printers, scanners, and other peripherals.\r\n• Troubleshoot and resolve hardware, software, and network connectivity issues.\r\n• Install, configure, and maintain Windows/Mac OS-based systems.\r\n• Assist with software deployment, updates, and patch management.\r\n• Handle incident, request, and change tickets using ITSM tools (e.g., ServiceNow).\r\n• Perform routine checks and preventive maintenance on EUC devices.\r\n• Support video conferencing systems, projectors, and collaboration tools (Zoom, Teams, etc.).\r\n• Maintain asset inventory and update records regularly.\r\n• Coordinate with remote support teams for escalated issues.\r\n• Assist in onboarding/offboarding tasks such as laptop issuance, user setup, and account configuration.\r\n• Adhere to SLA timelines and provide quality customer support.\r\n

Key Responsibilities

 Provide on-site support for desktops, laptops, printers, scanners, and other peripherals.\r\n• Troubleshoot and resolve hardware, software, and network connectivity issues.\r\n• Install, configure, and maintain Windows/Mac OS-based systems.\r\n• Assist with software deployment, updates, and patch management.\r\n• Handle incident, request, and change tickets using ITSM tools (e.g., ServiceNow).\r\n• Perform routine checks and preventive maintenance on EUC devices.\r\n• Support video conferencing systems, projectors, and collaboration tools (Zoom, Teams, etc.).\r\n• Maintain asset inventory and update records regularly.\r\n• Coordinate with remote support teams for escalated issues.\r\n• Assist in onboarding/offboarding tasks such as laptop issuance, user setup, and account configuration.\r\n• Adhere to SLA timelines and provide quality customer support.\r\n

Skill Requirements

Strong knowledge of Windows 10/11 and Microsoft Office 365 Suite. 

Other Requirements

 Familiarity with Active Directory, basic networking, and remote tools.
Maximum Salary (US):  88000
Minimum Salary (US):  54000
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.