Senior Administrator - Desk Side Services, AMT Asset Management Software
Brazil
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Job Description
Senior Administrator - Desk Side Services, AMT Asset Management Software
Sao Paulo, São Paulo

Job Summary

We are looking for a skilled Deskside Support Engineer to provide onsite end-user computing (EUC) support across global customer environments. The role requires hands-and-feet support, troubleshooting Windows-based systems, managing device lifecycle activities, and supporting OT (Operational Technology) devices within manufacturing locations.

Key Responsibilities

Provide 5-day onsite deskside support for end-user devices (desktops, laptops, peripherals) • Deliver hands-and-feet support for remote teams (L2/L3/network/security teams) • Diagnose and resolve hardware and software issues for Windows-based systems • Support IMAC services (Install, Move, Add, Change) • New device setup, imaging, and deployment (Intune/Autopilot preferred) • Device refresh, replacement, and decommissioning • Asset tagging, tracking, and inventory updates • Provide walk-up / desk-side support to users, including VIP/Executive support (if applicable) • Provide basic support for OT devices and shop-floor systems (barcode scanners, handhelds, industrial PCs, label printers) • Coordinate with OT teams for troubleshooting and escalation • Ensure minimal disruption to manufacturing operations • Perform basic network troubleshooting (LAN/Wi-Fi issues, port checks, cable swaps) • Assist in patching, rack/stack, device replacements • Support onsite infrastructure activities when required • Provide L2 technical support for end-user computing (EUC) issues at site. • Troubleshoot Windows OS (Windows 10/11) related issues including performance, login, and system errors • Handle incident, service requests, and problem tickets through ITSM tools (e.g., ServiceNow) • Troubleshooting HW issues (No Boot, No Post, No Video, BSOD) Identify points of failures on desktops and Laptops. • Provide support for enterprise applications (O365, Teams, Outlook, OneDrive) • Coordinate with L2/L3 teams and third-party vendors for escalations • Ensure adherence to SLAs, KPIs, and customer satisfaction metrics •

Skill Requirements

Strong knowledge of Windows 10/11 OS troubleshooting • Experience with Microsoft Office 365 suite (Outlook, Teams, SharePoint, OneDrive) • Experience supporting desktops, laptops, and peripherals • Microsoft Intune / Endpoint Manager • Understanding of: o TCP/IP, DNS, DHCP o VPN troubleshooting o Basic network diagnostics tools • Experience with ServiceNow or equivalent ITSM tool • Incident, request, and asset management workflows

Other Requirements

Experience in manufacturing / plant environment support • Familiarity with hardware troubleshooting at component level • Knowledge of OT devices and industrial systems • Exposure to Zero Trust / Zscaler / VPN tools • Knowledge of device compliance and security policies • Strong communication skills (English mandatory, local language preferred) • Customer-focused mindset with strong problem-solving skills • Ability to handle high-volume ticket environments • Good documentation and reporting discipline • Ability to work onsite (5 days/week) • Ability to work in manufacturing/plant environments (floor mobility required
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.