Job Summary

The Sr. Administrator for Support & Operations plays a critical role in delivering advanced technical support and ensuring seamless operational efficiency. This position focuses on troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions that enhance customer satisfaction and uphold regulatory standards.

Key Responsibilities

1. Provide Advanced Technical Support By Leveraging Dynatrace For Performance Monitoring And Troubleshooting, Ensuring Timely Resolution Of Complex Incidents.
2. Utilize Powershell Scripting To Automate Routine Tasks And Enhance Operational Efficiency While Adhering To Quality Standards And Regulatory Compliance.
3. Conduct Root Cause Analysis For Escalated Incidents, Implementing Solutions That Address Technical And Security Issues Effectively.
4. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring A Robust Security Posture And Continuity Of Operations.
5. Contribute To The Knowledge Base By Documenting Solutions And Providing Training To New Team Members, Fostering A Culture Of Continuous Improvement.

Skill Requirements

1. Advanced Proficiency In Dynatrace For Application Performance Management.
2. Strong Scripting Skills In Powershell For Automation And Task Enhancement.
3. Solid Understanding Of Python For Developing Scripts And Tools To Support Incident Resolution.
4. Familiarity With Itil Processes And Frameworks To Ensure Efficient Service Management.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Dynatrace Certified Professional