Senior Administrator - English, Arabic, Microsoft Windows
India
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Job Description
Senior Administrator - English, Arabic, Microsoft Windows
Bengaluru, Karnataka

Job Summary

Job Summary : • Provide on site Walk In and Deskside IT support to end users at the Bengaluru facility. The role is primarily SOP driven, with additional responsibilities enabled through on the job training (OJT).

Job Description : • Work Location & Schedule\\\\r\\\\n• Location: Bengaluru (Onsite – Wells Fargo client facility)\\\\r\\\\n• Work Model: 5 days a week, onsite at client facility\\\\r\\\\n\\\\r\\\\n

Key Responsibilities

Job Responsibilities : • Key Responsibilities\r\n• Deliver Walk In and Deskside IT support to end users.\r\n• Visit end user desks based on service requests and support walk in counters.\r\n• Perform basic troubleshooting for laptops, desktops, peripherals, and software issues.\r\n• Follow defined SOPs and escalation procedures.\r\n• Coordinate with users to validate resolution and close tickets.\r\n• Accurately document incidents and actions in the ticketing system.\r\n• Learn additional processes through OJT and support as required.\r\n• Ensure minimal disruption to end user productivity.\r\n

Skill Requirements

Skill Requirement : • Required Skills\r\n• Basic knowledge of Windows OS and end user computing.\r\n• Prior experience in IT support / deskside / walk in support preferred.\r\n• Familiarity with laptop hardware and peripheral troubleshooting.\r\n• Good communication and customer handling skills.\r\n• Ability to follow SOP driven processes and work independently.\r\n• Willingness to move within the office for deskside support.\r\n

Other Requirements

Other Requirement : • Work Location & Schedule\r\n• Location: Bengaluru (Onsite – Wells Fargo client facility)\r\n• Work Model: 5 days a week, onsite at client facility\r\n\r\n
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.