Senior Administrator - English, Arabic, Microsoft Windows
India
Apply now
Job Description
Senior Administrator - English, Arabic, Microsoft Windows
Lucknow, Uttar Pradesh

Job Summary

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries  Receiving, logging and managing calls from internal & external staff via telephone, email or chat.  Able to recognize situational trends and call team and management attention to them 1st line support - troubleshooting of IT related problems for software/hardware, such as BlackBerrys, IPAD, Laptops, PCs and Printers  Troubleshoot basic network and VPN issues  Escalate unresolved calls to next level  Log all calls in the Service Desk Call Logging system  Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Basic knowledge and troubleshooting skills for MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint) Provide supporting stats for the weekly Service Desk report on call trends  Generating support documentation to assist staff with requests for information & provide input for staff training as required  Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups, creating Distrib

Key Responsibilities

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries  Receiving, logging and managing calls from internal & external staff via telephone, email or chat.  Able to recognize situational trends and call team and management attention to them 1st line support - troubleshooting of IT related problems for software/hardware, such as BlackBerrys, IPAD, Laptops, PCs and Printers  Troubleshoot basic network and VPN issues  Escalate unresolved calls to next level  Log all calls in the Service Desk Call Logging system  Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Basic knowledge and troubleshooting skills for MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint) Provide supporting stats for the weekly Service Desk report on call trends  Generating support documentation to assist staff with requests for information & provide input for staff training as required  Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups, creating Distrib

Skill Requirements

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries  Receiving, logging and managing calls from internal & external staff via telephone, email or chat.  Able to recognize situational trends and call team and management attention to them 1st line support - troubleshooting of IT related problems for software/hardware, such as BlackBerrys, IPAD, Laptops, PCs and Printers  Troubleshoot basic network and VPN issues  Escalate unresolved calls to next level  Log all calls in the Service Desk Call Logging system  Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Basic knowledge and troubleshooting skills for MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint) Provide supporting stats for the weekly Service Desk report on call trends  Generating support documentation to assist staff with requests for information & provide input for staff training as required  Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups, creating Distrib

Other Requirements

Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries  Receiving, logging and managing calls from internal & external staff via telephone, email or chat.  Able to recognize situational trends and call team and management attention to them 1st line support - troubleshooting of IT related problems for software/hardware, such as BlackBerrys, IPAD, Laptops, PCs and Printers  Troubleshoot basic network and VPN issues  Escalate unresolved calls to next level  Log all calls in the Service Desk Call Logging system  Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner To maintain a high degree of customer service for all support queries and adhere to all service management principles Basic knowledge and troubleshooting skills for MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint) Provide supporting stats for the weekly Service Desk report on call trends  Generating support documentation to assist staff with requests for information & provide input for staff training as required  Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups, creating Distrib
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.