Senior Administrator - English, Arabic, Microsoft Windows
United States
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Job Description
Senior Administrator - English, Arabic, Microsoft Windows
Luzerne, Pennsylvania

Job Summary

This role delivers advanced technical support for Windows environments, utilizing both English and Arabic language proficiency to resolve complex incidents and address customer needs. The individual ensures high service quality by conducting in-depth troubleshooting, root cause analysis, and contributing to continuous improvement of support processes. They play a key role in enhancing operational efficiency and maintaining a strong security posture.

Key Responsibilities

1. Provide advanced technical support and troubleshooting for Windows systems, leveraging proficiency in English and Arabic to address user issues and ensure clear communication.
2. Perform root cause analysis for escalated incidents using diagnostic tools and implement effective solutions to resolve technical and security issues in Windows environments.
3. Update and manage technical knowledge bases in both English and Arabic, ensuring relevant documentation is available for team use.
4. Coach and train new support analysts by sharing advanced troubleshooting techniques and best practices for Windows operations.
5. Resolve complex tickets within agreed SLAs, collaborating with internal support teams to maintain seamless operations and strengthen the organization’s security posture.
6. Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.

Skill Requirements

1. Advanced Proficiency In Windows Operating System Administration And Troubleshooting.
2. InDepth Knowledge Of Diagnostic And Remote Support Tools For Windows Environments.
3. Advanced Understanding Of Incident Management, Root Cause Analysis, And Ticketing Systems.
4. Advanced Proficiency In Maintaining And Updating Technical Documentation And Knowledge Bases.
5. Advanced Proficiency In Customer Service Principles And Techniques For It Support.

Other Requirements

1. Microsoft Certified: Windows Client (optional but valuable)
2. ITIL Foundation Certification (optional but valuable
Maximum Salary (US):  88000
Minimum Salary (US):  54000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.