Senior Administrator - English, Arabic, Microsoft Windows
India
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Job Description
Senior Administrator - English, Arabic, Microsoft Windows
Lucknow, Uttar Pradesh

Job Summary

Service desk .

Key Responsibilities

Respond to help desk tickets via phone, email, chat, or in person. \r\nII. Diagnose and resolve hardware, software, and network issues. \r\nIII. Escalate unresolved issues to higher-level IT staff. \r\nIV. Assist with user account setup, password resets, and access permissions. \r\nV. Maintain and update documentation and knowledge base articles. \r\nVI. Track and manage support requests using ticketing systems. \r\nVII. Support deployment of new hardware/software and system upgrades. \r\nVIII. Provide training or guidance to junior staff or end users. \r\nIX. Ensure timely resolution and follow-up on open issues. \r\nX. Participating in IT process improvement initiatives

Skill Requirements

Service desk English

Other Requirements

 Resolve escalated issues related to hardware, software, network, and system performance. \r\nII. Handle incident escalations and ensure resolution within defined SLAs. \r\nIII. Work closely with Level I and Level III support teams, development, QA, and operations to streamline issue resolution. \r\nIV. Maintain detailed records of support activities, resolutions, and system configurations. \r\nV. Assist in deploying, configuring, and maintaining IT systems including desktops, laptops, printers, and peripherals. \r\nVI. Identify areas for improvement and implement innovative support solutions. \r\nVII. Provide technical support and ensure customer queries are resolved effectively. \r\n
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.