Senior Administrator - English, Arabic, Microsoft Windows
India
Apply now
Job Description
Senior Administrator - English, Arabic, Microsoft Windows
Lucknow, Uttar Pradesh

Job Summary

Service desk

Key Responsibilities

Respond to help desk tickets via phone, email, chat, or in person. \r\nII. Diagnose and resolve hardware, software, and network issues. \r\nIII. Escalate unresolved issues to higher-level IT staff. \r\nIV. Assist with user account setup, password resets, and access permissions. \r\nV. Maintain and update documentation and knowledge base articles. \r\nVI. Track and manage support requests using ticketing systems. \r\nVII. Support deployment of new hardware/software and system upgrades. \r\nVIII. Provide training or guidance to junior staff or end users. \r\nIX. Ensure timely resolution and follow-up on open issues. \r\nX. Participating in IT process improvement initiatives 
6. Ensure positive customer experience and high CSAT scores through first call resolution, clear communication, and proactive mitigation of security threats.

Skill Requirements

Service desk English

Other Requirements

Resolve escalated issues related to hardware, software, network, and system performance. \r\nII. Handle incident escalations and ensure resolution within defined SLAs. \r\nIII. Work closely with Level I and Level III support teams, development, QA, and operations to streamline issue resolution. \r\nIV. Maintain detailed records of support activities, resolutions, and system configurations. \r\nV. Assist in deploying, configuring, and maintaining IT systems including desktops, laptops, printers, and peripherals. \r\nVI. Identify areas for improvement and implement innovative support solutions. \r\nVII. Provide technical support and ensure customer queries are resolved effectively. \r\n
Apply now
Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.