Senior Administrator - English, French, Microsoft Windows
India
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Job Description
Senior Administrator - English, French, Microsoft Windows
Lucknow, Uttar Pradesh

Job Summary

 Incident Management & Troubleshooting: Diagnosing, troubleshooting, and resolving hardware, software, network, and application issues (Windows/Mac/Linux).\r\nTicketing System Management: Logging, tracking, prioritizing, and updating IT support tickets from intake to resolution, ensuring SLAs are met.\r\nUser Support & Communication: Providing high-quality technical assistance via phone, email, or in-person to employees or clients.\r\nService Request Fulfillment: Handling onboarding/offboarding tasks, such as creating user accounts, resetting passwords, and setting up workstations.\r\nRemote Support: Using remote desktop tools to solve issues for remote employees or branch offices.\r\nEscalation: Identifying and escalating complex, unresolved, or high-priority technical issues to specialized, higher-level IT teams.\r\nDocumentation & Knowledge Base: Creating FAQ materials, troubleshooting guides, and updating IT documentation.\r\nSystem Maintenance: Performing routine system installations, upgrades, and maintenance to prevent issues\r\n\r\nTechnical Knowledge: Proficiency in Windows/macOS, Active Directory, network troubleshooting (VPN, TCP/IP), and Microsoft Office Suite.\r\nCommunication Skills: Excellent verbal and written communication to explain complex technical issues simply.\r\nProblem-Solving: Strong critical thinking to find both workarounds and permanent solutions.\r\nExperience: Usually 1-3 years in a similar IT support or helpdesk role.\r\nCertifications: ITIL certification or CompTIA A+ are often preferred

Key Responsibilities

Troubleshooting, log and prioritize the incidents, create KB articles, address escalations

Skill Requirements

Fluency in English, End User Computing knowledge

Other Requirements

Troubleshooting, log and prioritize the incidents, create KB articles, address escalations
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.