Senior Administrator - English, German, Microsoft Windows
India
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Job Description
Senior Administrator - English, German, Microsoft Windows

Job Summary

This role provides advanced technical support for Windows environments, leveraging proficiency in both English and German to resolve complex incidents and enhance customer satisfaction. The individual is responsible for in-depth troubleshooting, root cause analysis, and implementing solutions that ensure operational continuity and a strong security posture. They contribute to knowledge management and support team development by coaching and updating technical resources.

Key Responsibilities

1. Utilize advanced German and English communication skills to troubleshoot and resolve complex Windows system incidents escalated by support analysts, ensuring timely and effective solutions.
2. Perform in-depth root cause analysis on technical and security issues within Windows environments, implementing corrective actions to prevent recurrence.
3. Update and manage technical knowledge bases in both German and English, ensuring accurate documentation of solutions and procedures for Windows-related incidents.
4. Coach and mentor analysts and new team members in technical troubleshooting and customer communication, fostering skill development within the support team.
5. Collaborate with internal support teams to address and resolve complex tickets within agreed SLAs, maintaining operational continuity and security standards.
6. Drive high customer satisfaction (CSAT) by achieving first call resolution, minimizing case reopens, and effectively mitigating security threats within Windows environments.

Skill Requirements

1. Advanced Proficiency In Troubleshooting, Diagnosing, And Resolving Issues In Microsoft Windows Operating Systems
2. Advanced Understanding Of Root Cause Analysis And Incident Management Processes
3. Advanced Knowledge Of It Security Principles And Their Application In Windows Environments
4. Advanced Proficiency In Updating And Managing Technical Documentation
5. Advanced Interpersonal And Coaching Skills For Knowledge Transfer Within The Team

Other Requirements

1. Microsoft Certified: Windows Client (optional but valuable)
2. ITIL Foundation Certification (optional but valuable)
3. German language certification (GoetheZertifikat B2 or higher) (optional but valuable
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.