Senior Administrator - English, Italian, Microsoft Windows
Poland
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Job Description
Senior Administrator - English, Italian, Microsoft Windows
Others, Kujawsko-Pomorskie

Job Summary

Job Summary : Transition Coordinatory


Job Description : • Manage end-to-end Service Desk transitions in line with ITIL Service Transition practices\\\\r\\\\n• Coordinate transition activities between project teams, service desk operations, vendors, and stakeholders\\\\r\\\\n• Plan and track transition milestones, risks, dependencies, and deliverables\\\\r\\\\n• Ensure operational readiness including people, processes, tools, access, and documentation\\\\r\\\\n• Coordinate and validate knowledge transfer from project teams or outgoing providers\\\\r\\\\n• Ensure Incident, Request, Change, Problem, and Knowledge Management processes are documented and adopted\\\\r\\\\n• Validate ITSM tool configuration, SLAs, workflows, and reporting prior to BAU handover\\\\r\\\\n• Support service acceptance, go-live, and hypercare activities\\\\r\\\\n• Facilitate governance meetings, readiness reviews, and go/no-go decisions\\\\r\\\\n• Coordinate third-party and vendor integration into Service Desk operations\\\\r\\\\n• Identify and mitigate transition risks to minimize service disruption\\\\r\\\\n• Ensure service quality and SLA adherence post-transition\\\\r\\\\n• Capture lessons learned and drive continuous improvement initiatives\\\\r\\\\n• Provide complete transition and handover documentation\\\\r\\\\n 

Key Responsibilities

Job Responsibilities : • Manage end-to-end Service Desk transitions in line with ITIL Service Transition practices\r\n• Coordinate transition activities between project teams, service desk operations, vendors, and stakeholders\r\n• Plan and track transition milestones, risks, dependencies, and deliverables\r\n• Ensure operational readiness including people, processes, tools, access, and documentation\r\n• Coordinate and validate knowledge transfer from project teams or outgoing providers\r\n• Ensure Incident, Request, Change, Problem, and Knowledge Management processes are documented and adopted\r\n• Validate ITSM tool configuration, SLAs, workflows, and reporting prior to BAU handover\r\n• Support service acceptance, go-live, and hypercare activities\r\n• Facilitate governance meetings, readiness reviews, and go/no-go decisions\r\n• Coordinate third-party and vendor integration into Service Desk operations\r\n• Identify and mitigate transition risks to minimize service disruption\r\n• Ensure service quality and SLA adherence post-transition\r\n• Capture lessons learned and drive continuous improvement initiatives\r\n• Provide complete transition and handover documentation\r\n

Skill Requirements

Skill Requirement : Service Desk Transition

Other Requirements

Other Requirement : Service Desk Italian
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.