Senior Administrator - English, Mandarin, Microsoft Windows
China
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Job Description
Senior Administrator - English, Mandarin, Microsoft Windows

Job Summary

This role delivers advanced technical support for Windows environments, leveraging Mandarin and English language proficiency to resolve complex incidents and ensure high customer satisfaction. The individual is responsible for troubleshooting escalated technical and security issues, conducting root cause analysis, and implementing effective solutions to maintain operational excellence and regulatory compliance.

Key Responsibilities

1. Provide advanced troubleshooting and resolution for complex Windows OS and security incidents using diagnostic tools, ensuring timely closure of escalated support tickets.
2. Communicate technical solutions and updates in both Mandarin and English to users, ensuring clear understanding and effective issue resolution.
3. Perform root cause analysis for recurring Windows system issues, documenting findings and implementing corrective actions to prevent future incidents.
4. Update and manage knowledge base articles related to Windows support, incorporating insights from resolved cases and best practices.
5. Coach and train team members and analysts on advanced Windows troubleshooting techniques and Mandarin/English communication protocols.
6. Ensure adherence to IT security standards and company policies during incident resolution, proactively mitigating security threats.
7. Collaborate with internal support teams to coordinate on complex technical issues, maintaining operational continuity and service quality.

Skill Requirements

1. Advanced Proficiency In Mandarin And English For Technical Communication And Documentation.
2. Advanced Knowledge Of It Security Protocols Within Windows Environments.
3. Strong Capability To Perform Root Cause Analysis And Implement Preventive Solutions.
4. Advanced Proficiency In Knowledge Management And Technical Coaching.
5. Advanced Understanding Of Support Ticketing Systems And Sla Management.

Other Requirements

1. Microsoft Certified: Windows Server or equivalent (optional but valuable).
2. HSK Level 5 or above in Mandarin (optional but valuable)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.