Senior Administrator - Fortinet, Palo Alto Firewall
India
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Job Description
Senior Administrator - Fortinet, Palo Alto Firewall
Bangalore, Karnataka

Job Summary


Job Summary : We are looking for a skilled Network Security Engineer with hands-on experience in Fortinet solutions including FortiManager and FortiAnalyzer. The candidate will be responsible for managing, configuring, monitoring, and troubleshooting Fortinet security infrastructure across enterprise environments. Job Responsibilities : Configure, deploy, and maintain FortiGate firewalls Manage centralized firewall administration using FortiManager Monitor logs, analytics, and security events using FortiAnalyzer Configure and troubleshoot: IPSec VPN SSL VPN NAT policies Security policies Routing protocols (BGP, OSPF) Perform firmware upgrades, backups, and patch management Analyze security incidents and firewall logs Implement web filtering, application control, IPS, and antivirus policies Manage HA (High Availability) firewall setups Create reports and dashboards using FortiAnalyzer. The Sr Administrator for Support & Operations plays a crucial role in providing advanced technical support and ensuring the security integrity of systems. This position focuses on troubleshooting complex incidents, performing root cause analyses, and implementing effective solutions to enhance customer satisfaction and operational efficiency.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements While Maintaining Compliance With Company Policies In Fortinet And Perimeter Security Operations.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Executing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues Effectively.
3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Other Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements

Skill Requirement : Configure, deploy, and maintain FortiGate firewalls Manage centralized firewall administration using FortiManager Monitor logs, analytics, and security events using FortiAnalyzer Configure and troubleshoot: IPSec VPN SSL VPN NAT policies Security policies Routing protocols (BGP, OSPF) Perform firmware upgrades, backups, and patch management Analyze security incidents and firewall logs Implement web filtering, application control, IPS, and antivirus policies Manage HA (High Availability) firewall setups Create reports and dashboards using FortiAnalyzer.1. Advanced Proficiency In Fortinet And Perimeter Security Operations.
2. Strong Analytical And Troubleshooting Skills For Complex Technical Issues.
3. Excellent Communication Skills To Facilitate Training And Support Collaboration.
4. Familiarity With Ticketing Systems And It Service Management Processes.

Other Requirements

Other Requirement : willing to work in 24/7 model and from client office location. 1. Optional But Valuable Certifications: Fortinet Certified Network Security Administrator (Fcnsa), Fortinet Certified Network Security Professional (Fcnsp)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.