Job Summary
Job Summary : We are looking for a skilled Network Security Engineer with hands-on experience in Fortinet solutions including FortiManager and FortiAnalyzer. The candidate will be responsible for managing, configuring, monitoring, and troubleshooting Fortinet security infrastructure across enterprise environments. Job Responsibilities : Configure, deploy, and maintain FortiGate firewalls Manage centralized firewall administration using FortiManager Monitor logs, analytics, and security events using FortiAnalyzer Configure and troubleshoot: IPSec VPN SSL VPN NAT policies Security policies Routing protocols (BGP, OSPF) Perform firmware upgrades, backups, and patch management Analyze security incidents and firewall logs Implement web filtering, application control, IPS, and antivirus policies Manage HA (High Availability) firewall setups Create reports and dashboards using FortiAnalyzer. The Sr Administrator for Support & Operations plays a crucial role in providing advanced technical support and ensuring the security integrity of systems. This position focuses on troubleshooting complex incidents, performing root cause analyses, and implementing effective solutions to enhance customer satisfaction and operational efficiency.
Key Responsibilities
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Executing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues Effectively.
3. Contribute To Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Other Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Ensure A Positive Customer Experience By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.
Skill Requirements
Skill Requirement : Configure, deploy, and maintain FortiGate firewalls Manage centralized firewall administration using FortiManager Monitor logs, analytics, and security events using FortiAnalyzer Configure and troubleshoot: IPSec VPN SSL VPN NAT policies Security policies Routing protocols (BGP, OSPF) Perform firmware upgrades, backups, and patch management Analyze security incidents and firewall logs Implement web filtering, application control, IPS, and antivirus policies Manage HA (High Availability) firewall setups Create reports and dashboards using FortiAnalyzer. 1. Advanced Proficiency In Fortinet And Perimeter Security Operations.
2. Strong Analytical And Troubleshooting Skills For Complex Technical Issues.
3. Excellent Communication Skills To Facilitate Training And Support Collaboration.
4. Familiarity With Ticketing Systems And It Service Management Processes.
Other Requirements
Other Requirement : willing to work in 24/7 model and from client office location. 1. Optional But Valuable Certifications: Fortinet Certified Network Security Administrator (Fcnsa), Fortinet Certified Network Security Professional (Fcnsp)