Job Summary

Candidates must demonstrate hands-on experience and proficiency in the following areas of GCP:

● GCP Foundations Core & Security

● Hands-on experience in GCP Foundations, including Identity, Federation, IAM, and Security (covering network security, virtual machine (VM) security, secret management, and key management utilizing Cloud KMS).

● Expertise in Networking (VPC topology, VPC Peering, VPN, Cloud DNS) and implementing security controls (e.g., firewalls)

● Expertise in GCP security architecture and best practices for securing multi-tenant environments.

● Automation and IaC

● Proficiency in Infrastructure as Code (IaC) principles for automating the creation and management of GCP resources.

● Experience in leveraging tools like Terraform for building and deploying production-capable IaC modules.

● Familiarity with repeatable deployment using Continuous Integration and Delivery (CI/CD) practices with tools like Cloud Build and GitHub.

● Workloads

● Hands-on experience in at least two out of four GCP workloads below -

■ Google Kubernetes Engine (GKE), container orchestration (e.g., standard vs. autopilot), node pools, workload availability requirements, Cloud Run etc

■ GCE

■ GCVE

■ Cloud Run/Cloud Functions

● Soft Skills

● Good communication skills necessary to conduct customer sessions (e.g., facilitating module workshops and technical deep dives).

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts, Conducting Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Gcp Environments.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Gcp Best Practices.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture In Gcp.
5. Foster A Positive Customer Experience And Improve Customer Satisfaction (Csat) Metrics Through First Call Resolution, Minimizing Rejected Resolutions And Re-Opened Cases, While Actively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Google Cloud Platform (Gcp) Services And Architecture.
2. Strong Troubleshooting Skills In Cloud Environments, With A Focus On Incident Resolution And Root Cause Analysis.
3. Familiarity With Cloud Security Best Practices And Compliance Requirements.
4. Experience In Knowledge Management And Training Methodologies.
5. Excellent Communication And Collaboration Skills To Work Effectively With Diverse Teams.

Other Requirements

1. Optional But Valuable: Google Cloud Certified Professional Cloud Architect