Job Summary

Google Workspace Collaboration Engineer (L2) with 6+ years of experience in enterprise collaboration and productivity services, including Google Workspace administration, Gmail, Google Drive, Google Apps, and Microsoft 365. Responsible for platform administration, user and access management, troubleshooting, incident resolution, service monitoring, security controls, and operational support of enterprise collaboration services.

Key Responsibilities

Administer and support Google Workspace, including Gmail, Google Drive, Docs, Sheets, Slides, Groups, and Calendar. • Manage users, groups, licenses, permissions, shared drives, and collaboration access. • Provide operational support for Microsoft 365 email and collaboration services where applicable. • Troubleshoot email delivery, mailbox, Google Drive, file-sharing, synchronization, and application-access issues. • Support Google Workspace Admin Console configuration and policy management. • Manage email routing, distribution groups, spam filtering, and mail-flow-related issues. • Support SSO, MFA, identity integration, and access-control activities. • Monitor collaboration services for availability, usage, capacity, and operational issues. • Handle L2 incidents, service requests, problem tickets, and escalations within defined SLAs. • Support platform upgrades, configuration changes, migrations, and new feature rollouts. • Coordinate with Cybersecurity, IAM, Network, Service Desk, and vendor support teams. • Maintain SOPs, knowledge articles, operational documentation, and service reports.

Skill Requirements

Strong hands-on experience with Google Workspace Administration. • Experience with Gmail, Google Drive, Google Docs/Sheets/Slides, Google Groups, and Google Calendar. • Experience managing users, groups, shared drives, permissions, and collaboration policies. • Knowledge of Microsoft 365, Exchange Online, Outlook, and email services. • Understanding of email technologies and protocols including SMTP, DNS, SPF, DKIM, and DMARC. • Experience with SSO, MFA, identity management, and directory integration. • Knowledge of Google Workspace security, sharing controls, and access policies. • Experience troubleshooting mail flow, file sharing, synchronization, and collaboration application issues. • Familiarity with ServiceNow, ITIL, Incident, Problem, and Change Management. • Good troubleshooting, communication, documentation, and stakeholder-management skills.

Other Requirements

NA