Job Summary

Responsibilities:
● Work with customers to design technical architectures, migration approaches, and application
optimizations and help in deploying Google Workspace.
● Serve as a technical advisor and perform troubleshooting to resolve technical challenges for
customers.
● Implement and/or Advise customer leadership teams in deploying and managing Google
Workspace services.
● Liaise with the Engineering and Product teams to commercialize solutions with partners and
customers.
● Work with Google’s partners to develop their capabilities in managing Workspace services for
their customers.
Skills / Experience:
● Professional Workspace Administrator certification.
● Experience with on-premise and cloud based mail delivery, routing, and filtering technologies
● Experience in mobile device management and relevant 3rd party integrations.
● Experience with cloud security, including identity and access management (IAM), SSO, OAuth and
2-step verification.
● Experience in deploying workspace for enterprise customer having large number of users
● Experience with IT security practices such as identity and access management, Security and
data protection, encryption, certificate and key management.
● Experience in scripting in low code / no code solutions such as appscript / appssheet

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts, Conducting Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Gcp Environments.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Gcp Best Practices.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture In Gcp.
5. Foster A Positive Customer Experience And Improve Customer Satisfaction (Csat) Metrics Through First Call Resolution, Minimizing Rejected Resolutions And Re-Opened Cases, While Actively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Google Cloud Platform (Gcp) Services And Architecture.
2. Strong Troubleshooting Skills In Cloud Environments, With A Focus On Incident Resolution And Root Cause Analysis.
3. Familiarity With Cloud Security Best Practices And Compliance Requirements.
4. Experience In Knowledge Management And Training Methodologies.
5. Excellent Communication And Collaboration Skills To Work Effectively With Diverse Teams.

Other Requirements

1. Optional But Valuable: Google Cloud Certified Professional Cloud Architect