Senior Administrator - Hardware Asset Management
Germany
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Job Description
Senior Administrator - Hardware Asset Management
Frankfurt Am Main, Stadt, Hesse

Job Summary

Job Summary : Responsible for managing end-to-end shift operations of the data center ensuring SLA adherence, operational continuity, and compliance with security and regulatory standards. Acts as the primary escalation point for incidents, leads technical execution of complex IMAC activities, and ensures smooth coordination across teams, vendors, and stakeholders.

ob Description : DC Technician (L2)\\\\r\\\\nLocation: Frankfurt (Onsite)\\\\r\\\\nExperience: 5–7 Years \\\\r\\\\n\\\\r\\\\nRole Summary\\\\r\\\\nResponsible for managing end-to-end shift operations of the data center ensuring SLA adherence, operational continuity, and compliance with security and regulatory standards. Acts as the primary escalation point for incidents, leads technical execution of complex IMAC activities, and ensures smooth coordination across teams, vendors, and stakeholders.\\\\r\\\\nKey Responsibilities\\\\r\\\\n• Own and manage shift-level operations ensuring 24x7 service availability and adherence to SLA/KPI targets\\\\r\\\\n• Act as the primary escalation point for incidents (P1/P2/P3) and ensure timely response and resolution\\\\r\\\\n• Perform advanced troubleshooting across server, storage, and network infrastructure\\\\r\\\\n• Execute and supervise complex IMAC/R/D activities including rack & stack, cabling validation, and high-density deployments\\\\r\\\\n• Ensure all installations adhere to defined design standards, power, and cooling constraints\\\\r\\\\n• Lead Root Cause Analysis (RCA) for major incidents and ensure proper documentation\\\\r\\\\n• Validate capacity availability (power, space, cooling) using DCIM tools before deployments\\\\r\\\\n• Manage and execute approved changes while ensuring high change success rate\\\\r\\\\n• Coordinate with OEM vendors, colocation providers, and internal teams for issue resolution and maintenance activities\\\\r\\\\n• Ensure enforcement of data center security policies including 4-eyes access control and vendor escort compliance\\\\r\\\\n• Support audit and compliance requirements including SOC audits, site inspections, and risk assessments (TVRA/SSA)\\\\r\\\\n• Review and validate CMDB and asset updates ensuring high data accuracy (>99%)\\\\r\\\\n• Ensure proper shift handover documentation and reporting of operational activities\\\\r\\\\n• Mentor L1 resources and ensure adherence to operational procedures and standards\\\\r\\\\n• Identify process improvement opportunities and support service optimization initiatives\\\\r\\\\nSkills & Competencies\\\\r\\\\n• Strong understanding of data center operations (rack, stack, cabling, infrastructure management)\\\\r\\\\n• Advanced troubleshooting skills for servers, storage, and network devices\\\\r\\\\n• Hands-on experience in IMAC activities and structured cabling (fiber & copper)\\\\r\\\\n• Knowledge of DCIM and monitoring tools (PowerIQ, AssetPoint, etc.)\\\\r\\\\n• Experience working with ITSM tools such as ServiceNow\\\\r\\\\n• Strong knowledge of ITIL processes\\\\r\\\\n• Understanding of capacity management (power, space, cooling)\\\\r\\\\n• Strong coordination and vendor management\\\\r\\\\n• Excellent communication skills (English mandatory; German preferred)\\\\r\\\\n• Ability to work in SLA-driven environments\\\\r\\\\nQualifications\\\\r\\\\n• Bachelor’s Degree / Diploma in Engineering or IT

Key Responsibilities

Job Responsibilities : Responsible for managing end-to-end shift operations of the data center ensuring SLA adherence, operational continuity, and compliance with security and regulatory standards. Acts as the primary escalation point for incidents, leads technical execution of complex IMAC activities, and ensures smooth coordination across teams, vendors, and stakeholders.

Skill Requirements

Skill Requirement : • Strong understanding of data center operations (rack, stack, cabling, infrastructure management) • Advanced troubleshooting skills for servers, storage, and network devices • Hands-on experience in IMAC activities and structured cabling (fiber & copper) • Knowledge of DCIM and monitoring tools (PowerIQ, AssetPoint, etc.) • Experience working with ITSM tools such as ServiceNow • Strong knowledge of ITIL processes • Understanding of capacity management (power, space, cooling) • Strong coordination and vendor management • Excellent communication skills (English mandatory; German preferred) • Ability to work in SLA-driven environments

Other Requirements

Other Requirement : Good Data Center knowledge
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.