Senior Administrator - Hardware Asset Management
India
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Job Description
Senior Administrator - Hardware Asset Management
Noida, Uttar Pradesh

Job Summary

We are looking for a highly skilled and experienced Hardware Asset Manager (HAM) with hands-on expertise in ServiceNow HAM Pro. This role ensures the effective tracking, utilization, and lifecycle management of all hardware assets, including laptops, desktops and iPads. This role focuses on operational support, data accuracy, issue resolution, and process improvement to ensure compliance, visibility, and cost optimization of hardware assets.

Key Responsibilities

 

 1. Configure and manage ServiceNow HAM Pro, including stockrooms, dashboards, and mobile agents.

2. Maintain accurate asset records (e.g., serial numbers, purchase dates, asset tags).

3. Oversee asset lifecycle from acquisition to disposal.

4. Integrate HAM Pro with systems like Microsoft Intune and procurement tools.

5. Conduct audits and troubleshoot data discrepancies.

6. Adequate training is provided to team members on process-oriented changes and update

7. Ensure compliance with ITIL and organizational policies

8. Define and continuously improve HAM policies, procedures, and workflows.

9. Collaborate with global IT and business teams to align hardware asset management practices.

10. Generate regular and ad-hoc reports and dashboards for stakeholders and leadership

Skill Requirements

11. Ensure proper tagging, tracking, allocation, and disposal of all hardware assets.

12. Collaborate with IT, procurement, finance, and compliance teams to align asset management with business goals.

13. Maintain a centralized and accurate inventory of all hardware assets using tools like ServiceNow HAM Pro.

14. Ensure timely refresh, upgrades, and secure disposal of assets.

15. Reconciliation of the Assets vs Auto discovery tools (SCCM, Airwatch, JAMF) and vice versa.

16. Conduct regular meetings, present operational and compliance reports, and manage expectations.

17. Perform regular audits, reconciliations, and inventory checks to ensure asset data integrity and compliance.

18. Analyze asset data to identify trends, opportunities for cost optimization, and process improvements. 

Other Requirements

Hardware Asset Management (HAM) - L2
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.