Senior Administrator - Hardware Asset Management
India
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Job Description
Senior Administrator - Hardware Asset Management
Bengaluru, Karnataka

Job Summary

ServiceNow ITSM BSA Key Responsibilities • Gather and analyze business requirements for ServiceNow ITSM solutions. • Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. • Create functional specifications, process flows, and use cases. • Collaborate with developers to ensure scalable, compliant, and effective solutions. • Support testing, UAT, and end-to-end validation across environments. • Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications. • Engage stakeholders, facilitate workshops, and provide status updates. • Define KPIs, support reporting, and maintain audit-ready documentation. Required Skills & Experience • 7–10 years of experience in ITSM process design and business analysis. • Strong knowledge of ITIL and ServiceNow ITSM modules. • Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration. • Strong analytical, documentation, and stakeholder management skills. Preferred Qualifications • ServiceNow CSA Certification. • ITIL v4 certification preferred.

Key Responsibilities

ServiceNow ITSM BSA Key Responsibilities • Gather and analyze business requirements for ServiceNow ITSM solutions. • Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. • Create functional specifications, process flows, and use cases. • Collaborate with developers to ensure scalable, compliant, and effective solutions. • Support testing, UAT, and end-to-end validation across environments. • Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications. • Engage stakeholders, facilitate workshops, and provide status updates. • Define KPIs, support reporting, and maintain audit-ready documentation. Required Skills & Experience • 7–10 years of experience in ITSM process design and business analysis. • Strong knowledge of ITIL and ServiceNow ITSM modules. • Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration. • Strong analytical, documentation, and stakeholder management skills. Preferred Qualifications • ServiceNow CSA Certification. • ITIL v4 certification preferred.

Skill Requirements

ServiceNow ITSM BSA Key Responsibilities • Gather and analyze business requirements for ServiceNow ITSM solutions. • Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. • Create functional specifications, process flows, and use cases. • Collaborate with developers to ensure scalable, compliant, and effective solutions. • Support testing, UAT, and end-to-end validation across environments. • Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications. • Engage stakeholders, facilitate workshops, and provide status updates. • Define KPIs, support reporting, and maintain audit-ready documentation. Required Skills & Experience • 7–10 years of experience in ITSM process design and business analysis. • Strong knowledge of ITIL and ServiceNow ITSM modules. • Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration. • Strong analytical, documentation, and stakeholder management skills. Preferred Qualifications • ServiceNow CSA Certification. • ITIL v4 certification preferred.

Other Requirements

ServiceNow ITSM BSA Key Responsibilities • Gather and analyze business requirements for ServiceNow ITSM solutions. • Design and optimize ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. • Create functional specifications, process flows, and use cases. • Collaborate with developers to ensure scalable, compliant, and effective solutions. • Support testing, UAT, and end-to-end validation across environments. • Design and maintain Service Catalog items, workflows, approvals, SLAs, and notifications. • Engage stakeholders, facilitate workshops, and provide status updates. • Define KPIs, support reporting, and maintain audit-ready documentation. Required Skills & Experience • 7–10 years of experience in ITSM process design and business analysis. • Strong knowledge of ITIL and ServiceNow ITSM modules. • Experience with Service Catalog, Knowledge Management, Workflow/Flow Designer, and platform configuration. • Strong analytical, documentation, and stakeholder management skills. Preferred Qualifications • ServiceNow CSA Certification. • ITIL v4 certification preferred.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.