Senior Administrator - Hardware Asset Management
India
Job Description
Senior Administrator - Hardware Asset Management
Nagpur, Maharashtra
Job Summary
We are seeking an experienced IT Asset Management professional with approximately 6 years of experience to manage and govern IT assets throughout their complete lifecycle, from procurement and deployment through maintenance, refresh, and retirement. The role is responsible for maintaining accurate asset records, ensuring compliance with organizational policies, driving inventory and audit controls, and collaborating with Service Desk, Desktop Support, Procurement, Finance, Security, and vendors. The ideal candidate should have strong knowledge of IT Asset Management (ITAM), Hardware Asset Management (HAM), ITIL practices, CMDB processes, and asset lifecycle management, with hands-on experience using enterprise ITSM/asset management platforms such as ServiceNow, Flexera, or Microsoft Intune.
Key Responsibilities
Manage the end-to-end lifecycle of IT assets, including procurement coordination, receiving, tagging, allocation, deployment, transfer, refresh, recovery, and secure disposal. • Maintain accurate hardware and software asset records within the ITAM repository/CMDB, ensuring asset ownership, location, status, configuration, and lifecycle information remain current. • Perform periodic physical and system-based asset reconciliations and investigate discrepancies between inventory records, endpoint management platforms, and actual deployed assets. • Coordinate device refresh, return, recovery, and disposal activities, including employee onboarding, transfers, and offboarding scenarios. • Support asset audits and compliance reviews, maintaining appropriate documentation, inventory records, and evidence. • Monitor asset utilization and identify unused, aging, missing, or non-compliant assets for remediation and optimization. • Work closely with Procurement, Finance, Service Desk, Desktop/Endpoint teams, Security, and third-party vendors for effective lifecycle management. • Support hardware warranty, repair, replacement, and vendor coordination, including tracking devices sent for repair and ensuring timely closure. • Develop and maintain asset management dashboards, reports, KPIs, and operational metrics covering inventory health, lifecycle status, refresh requirements, reconciliation, and compliance. • Ensure proper handling of assets during retirement and disposal, working with relevant teams to support secure data handling and approved disposal processes. • Identify opportunities to standardize and automate asset management processes, improving inventory accuracy and reducing manual effort. • Support continuous improvement of ITAM policies, procedures, SOPs, controls, and governance processes.
Skill Requirement : • Strong understanding of IT Asset Management (ITAM) and the complete device/asset lifecycle. • Hands-on knowledge of Hardware Asset Management (HAM) and inventory management processes. • Experience working with ServiceNow ITAM/HAM/CMDB, Flexera, or comparable enterprise asset management solutions. • Working knowledge of endpoint/device management technologies such as Microsoft Intune, Configuration Manager (SCCM), or equivalent platforms. • Understanding of CMDB, Configuration Management, Incident Management, Request Management, and Change Management processes. • Experience with asset reconciliation, stock management, device refresh, warranty management, asset recovery, and disposal. • Strong reporting and analytical skills using Microsoft Excel, including PivotTables, lookups, and data reconciliation. • Familiarity with ITIL practices and IT service management processes. • Knowledge of IT asset audit, governance, risk, and compliance controls. • Ability to analyze inventory data and identify discrepancies, aging assets, and opportunities for asset optimization.
Other Requirement : • Strong analytical and problem-solving abilities. • Excellent attention to detail and focus on data accuracy and inventory integrity. • Strong written and verbal communication skills. • Ability to coordinate effectively with cross-functional and global teams. • Good stakeholder and vendor management capabilities. • Ability to manage multiple priorities and operational activities within agreed timelines. • Strong documentation skills for maintaining SOPs, process documents, audit evidence, and operational reports.
Skill Requirements
NA
Other Requirements
NA
Information at a Glance