Senior Administrator - IAM Service Delivery
India
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Job Description
Senior Administrator - IAM Service Delivery

Job Summary

The Senior IAM Administrator in Support & Operations plays a critical role in delivering advanced technical support for Identity and Access Management services. This position focuses on troubleshooting complex incidents, ensuring compliance with quality standards, and driving positive customer experiences. The role demands a proactive approach to problem-solving and collaboration across teams to maintain a robust security posture.

Key Responsibilities

1. Provide Advanced Technical Support By Analyzing Complex Iam Incidents, Performing Root Cause Analysis, And Implementing Effective Solutions To Resolve Technical And Security Issues.
2. Collaborate With Support Teams To Ensure Seamless Operations, Meeting Agreed Slas While Effectively Managing And Resolving Complex Tickets.
3. Conduct Knowledge Base Updates And Management, Ensuring Accessibility And Clarity Of Information For The Team.
4. Facilitate Training Sessions For New Analysts And Coach Them On Best Practices In Iam Service Delivery To Enhance Team Competency.
5. Strive For Excellence In Customer Experience By Achieving First Call Resolution Targets, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.

Skill Requirements

1. In-Depth Knowledge Of Iam Service Delivery Processes And Tools.
2. Strong Troubleshooting Skills With A Focus On Technical And Security Issue Resolution.
3. Solid Understanding Of Regulatory Requirements And Quality Standards Related To Iam.
4. Familiarity With Ticketing Systems And Incident Management Best Practices.
5. Excellent Communication And Interpersonal Skills For Effective Collaboration With Stakeholders.

Other Requirements

1. Optional But Valuable: Certified Identity And Access Manager (Ciam) Or Equivalent Iam Certifications
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.