Job Summary

The Senior Administrator for Vulnerability Management plays a critical role in ensuring the organization's security posture by providing advanced technical support and troubleshooting. This role is pivotal in managing complex incidents, conducting root cause analysis, and implementing effective solutions to enhance customer satisfaction and operational efficiency.

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies In All Vulnerability Management Processes And Activities.
2. Provide Advanced Technical Support For Complex Incidents Related To Vulnerability Management, Performing Root Cause Analysis And Implementing Solutions For Technical And Security Issues.
3. Conduct Knowledge Base Updates And Management, Train And Coach Analysts And Fresher Team Members To Foster A Culture Of Continuous Improvement.
4. Resolve Complex Vulnerability Management Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Robust Security Posture.
5. Enhance Customer Experience And Csat Metrics Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions And Re-Open Cases While Proactively Mitigating Security Threats.

Skill Requirements

1. In-Depth Knowledge And Experience In Vulnerability Management Tools And Techniques.
2. Strong Understanding Of Security Protocols, Incident Management, And Root Cause Analysis Methodologies.
3. Proficiency In Troubleshooting Complex Technical Issues And Providing Effective Solutions.
4. Excellent Communication And Training Skills For Mentoring And Knowledge Sharing.

Other Requirements

1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Ethical Hacker (Ceh), Or Similar Relevant Certifications In Security And Vulnerability Management