Senior Administrator - Identity Access Management,Service-Oriented Architecture
India
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Job Description
Senior Administrator - Identity Access Management,Service-Oriented Architecture

Job Summary

As a Senior IAM Administrator, you will play a crucial role in providing advanced technical support and operations management for Access Management systems. Your expertise will be essential in troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance security and ensure positive customer experiences. You will also contribute to knowledge management and team training, driving operational excellence within the organization.

Key Responsibilities

1. Provide Advanced Technical Support By Analyzing And Resolving Complex Incidents Related To Access Management And Identity Access Management, Ensuring Compliance With Quality Standards And Regulatory Requirements.
2. Conduct Thorough Root Cause Analysis For Escalated Security Issues, Implementing Effective Solutions And Preventive Measures To Enhance System Integrity And Security Posture.
3. Develop And Maintain A Knowledge Base By Documenting Procedures, Troubleshooting Guides, And Best Practices, Facilitating Continuous Improvement And Training For New Team Members.
4. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And A Proactive Approach To Security Management.
5. Enhance Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, And Implementing Strategies To Mitigate Security Threats.

Skill Requirements

1. Advanced Knowledge Of Access Management And Iam Technologies.
2. Proficiency In Troubleshooting Complex Security Incidents And Conducting Root Cause Analysis.
3. Strong Understanding Of Regulatory Compliance And Quality Standards In It Operations.
4. Experience In Knowledge Management Practices And Training Methodologies.
5. Excellent Communication And Collaboration Skills.

Other Requirements

1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Information Security Manager (Cism), Or Equivalent Iam Certifications
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,600 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2025 totaled $14.2 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.