Senior Administrator - JAMF
Canada
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Job Description
Senior Administrator - JAMF
Others, Ontario

Job Summary

The Sr. Mac Packaging Administrator plays a crucial role in delivering advanced technical sup

Key Responsibilities

1. Provide Advanced Technical Support By Utilizing Mac Packaging And Jamf To Troubleshoot Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions For Technical And Security Issues.
2. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Managing And Resolving Escalated Tickets Within Agreed Slas.
3. Collaborate With Cross-Functional Support Teams To Ensure A Seamless Operational Workflow And Maintain A Robust Security Posture Across Macos Systems.
4. Contribute To Knowledge Management By Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Performance.
5. Drive Customer Satisfaction By Ensuring Positive Experiences Through First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases, While Proactively Addressing And Mitigating Security Threats.

Skill Requirements

1. Proficient In Mac Packaging And Jamf Administration.
2. Strong Analytical And Troubleshooting Skills For Resolving Complex Technical Issues.
3. Excellent Communication Skills For Effective Collaboration With Support Teams And Customer Interactions.
4. Familiarity With Quality Standards And Regulatory Compliance In It Operations.
5. Ability To Manage Multiple Priorities And Meet Deadlines In A Dynamic Environment.

Other Requirements

1. Jamf Certified Technician (Recommended).
2. Apple Certified Support Professional (Optional But Valuable)
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.