Job Summary

The Sr. Administrator in Support & Operations is essential for delivering advanced technical support and ensuring the seamless functioning of systems through effective troubleshooting and root cause analysis. This role is pivotal in enhancing customer satisfaction by resolving complex issues efficiently and implementing strategic solutions.

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Saviynt Pam And Java Development To Ensure Compliance And Operational Excellence.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Utilizing Saviynt Pam For Privileged Access Management And Performing Root Cause Analysis To Resolve Technical And Security Issues Effectively.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts In Java Development And Security Protocols.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Teams And Utilizing Java Development Skills To Implement Solutions That Enhance Security Posture And Operational Efficiency.
5. Ensure A Positive Customer Experience And High Csat Ratings Through First Call Resolution By Leveraging Saviynt Pam For Efficient Incident Handling And Minimizing Rejected Resolutions And Reopened Cases.

Skill Requirements

1. Proficient In Saviynt Pam For Privileged Access Management And Security Protocols.
2. Strong Understanding Of Java Development With The Ability To Troubleshoot And Resolve Issues.
3. Solid Knowledge Of Incident Management Processes And Root Cause Analysis Techniques.
4. Experience In Knowledge Management And Training Methodologies.

Other Requirements

1. Relevant Certifications In Saviynt Pam And Java Development Are Optional But Beneficial