Job Summary

Technical Operations Factory Handhelds Engineer (L2) – SOTI MobiControl

Key Responsibilities

Factory Mobility Platform Engineering Design, administer, and optimize factory handheld device management using SOTI MobiControl. Define and govern mobility management standards for factory devices. Manage device enrollment, provisioning, configuration, software deployment, and lifecycle operations. Act as L3 escalation point for critical mobility incidents affecting factory operations. Drive standardization of handheld device management across factory environments. responsibilities for optimization of factory IT processes, technology adaptation, configuration definition, security event mitigation, and operational governance of production-related endpoints. SOTI MobiControl Administration Administer and maintain SOTI MobiControl environments. Configure: Device Groups Profiles Policies Compliance Settings Security Configurations Kiosk Mode Policies Troubleshoot enrollment failures, policy deployment issues, synchronization failures, and device communication issues. Support SOTI infrastructure and operational health. Maintain operational documentation and governance standards. Factory device management scope explicitly references SOTI MobiControl as the management platform for handheld and factory mobility environments. Rugged Handheld & Scanner Management Support factory handheld terminals and scanners. Manage: Android Rugged Devices Warehouse Scanners Production Mobility Devices Shared Devices Kiosk Devices Support device replacement, swap, refresh, retirement, and decommissioning activities. Troubleshoot mobile device hardware and software issues. Operational factory environments contain large populations of scanners and handheld devices managed through SOTI-based services. Factory Technology Support Support factory-floor mobility applications and device integrations. Validate new handheld devices and application compatibility before deployment. Support local factory-specific configurations and adaptations. Participate in rollout, testing, and deployment of factory technologies. Work with local stakeholders to ensure operational continuity. Factory operations scope includes testing and approval of devices for factory applications, adaptation of local configurations, and support for production-related IT endpoints. Device Lifecycle & Asset Governance Define and manage device lifecycle processes. Support: Provisioning Asset Registration Configuration Updates Device Retirement Device Replacement Inventory Management Maintain data accuracy across asset and order management systems. Support workflow-driven lifecycle operations. Factory operations documentation references lifecycle management, order management, configuration management, and maintenance of operational records. Security & Compliance Management Support factory mobility security requirements. Manage: Device Hardening Security Policies Remote Lock/Wipe Device Compliance Vulnerability Remediation Investigate and mitigate security events impacting factory handheld devices. Coordinate with security teams and device owners during risk remediation activities. Factory operations documentation explicitly references mitigation of security events, malware protection, system hardening, vulnerability reports, and endpoint security responsibilities. Workflow & Service Operations Support factory workflow administration and service operations. Monitor and correct workflow processing issues. Support CMDB maintenance and operational data quality. Participate in order management and service request fulfillment. Coordinate operational activities with factory stakeholders. Factory technical operations scope includes workflow management, ServiceNow, AOM administration, configuration management, CMDB maintenance, and operational governance.

Skill Requirements

Technical Skills (Mandatory) SOTI Technologies SOTI MobiControl Administration SOTI Policy Management Device Enrollment & Provisioning Kiosk Device Management Compliance Management Device Lifecycle Management Remote Device Management Factory mobility management scope uses SOTI MobiControl as the primary management platform. Factory Mobility Devices Rugged Android Devices Industrial Handheld Terminals Barcode Scanners Shared Devices Kiosk Devices Manufacturing Mobility Endpoints Mobile Platforms Android Enterprise Android Rugged Devices Samsung Knox (Preferred) Mobile Application Management Device Restrictions & Security Security & Compliance Endpoint Hardening Mobile Security Policies Remote Lock / Wipe Vulnerability Remediation Security Incident Handling Compliance Monitoring Factory operations responsibilities include mitigation of security events, vulnerability reports, and endpoint security governance. ITSM & Operations ServiceNow Incident Management Change Management Problem Management CMDB Administration Workflow Management Asset Management Factory operations scope specifically references ServiceNow, workflow management, configuration management, CMDB maintenance, and order management.

Other Requirements

Zebra Technologies Devices Honeywell Mobility Devices Mobile Printing Solutions Warehouse Mobility Systems PowerShell Fundamentals REST API Awareness Zimperium Mobile Security Microsoft Intune Knowledge Manufacturing IT Operations OT (Operational Technology) Environment Awareness Mobility Certifications SOTI MobiControl Administrator SOTI Technical Certification Android Enterprise Professional Service Management ITIL Foundation Security Mobile Device Security Training Endpoint Security Fundamentals