Job Summary

Job Title: Power Platform / Copilot Studio Developer Role Summary We are looking for a skilled Power Platform Developer with hands-on experience in building low-code solutions using Microsoft Power Platform. The ideal candidate will have strong experience with Power Automate, Power Apps, Dataverse, Copilot Studio, and integrations using APIs and JSON. Key Responsibilities 1. Design, develop, and maintain automation solutions using Power Automate 2. Build canvas and model-driven apps using Power Apps 3. Develop chatbots and conversational experiences using Copilot Studio 4. Create reports and dashboards using Power BI 5. Work with Microsoft Dataverse for data modelling and management 6. Implement business logic using Power FX 7. Integrate external and internal systems using REST APIs 8. Parse and handle data using JSON 9. Apply OOPs concepts for reusable and scalable solution design 10. Ensure solution performance, security, and governance best practice Required Skills & Experience 1. Strong knowledge of Power Automate 2. Experience working with JSON 3. Working knowledge of Power Apps 4. Hands-on experience with Power BI 5. Good understanding of Object-Oriented Programming (OOPs) concepts 6. Knowledge of Microsoft Dataverse 7. Experience with Power FX 8. Hands-on experience with API integrations (REST) 9. Knowledge of Copilot Studio Good to Have 1. Understanding of Power Platform governance and ALM 2. Experience integrating Power Platform with enterprise systems 3. Exposure to agentic or conversational AI solutions Education / Background Bachelor’s degree in Computer Science, IT, or a related field (or equivalent practical experience)

Key Responsibilities

1. Provide Advanced Technical Support By Utilizing Power Bi And Powershell To Analyze Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions To Enhance System Performance And Security.
2. Develop And Maintain Troubleshooting Scripts And Automation Tools Using Powershell To Streamline Incident Resolution Processes And Improve Operational Efficiency.
3. Design And Create Interactive Dashboards And Reports Using Power Bi To Visualize Key Performance Metrics And Support Data-Driven Decision-Making.
4. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And A Robust Security Posture.
5. Lead Knowledge Management Initiatives By Updating And Maintaining The Knowledge Base, Facilitating Training Sessions For New Team Members, And Coaching Analysts To Enhance Their Technical Capabilities.
6. Monitor Customer Feedback And Csat Metrics To Identify Areas For Improvement, Ensuring A Positive Customer Experience Through First Call Resolution And Minimizing Case Reopens.

Skill Requirements

1. Proficient In Power Bi For Data Visualization And Reporting.
2. Strong Command Of Powershell For Automation And Scripting Tasks.
3. Familiarity With Python For Data Analysis And Process Automation.
4. Solid Understanding Of Incident Management And Root Cause Analysis Methodologies.
5. Excellent Problem-Solving Skills And Ability To Work Collaboratively In A Team Environment.

Other Requirements

Primary - CoPilot Studio & Power Platform Developer Secondary- Power BI Developer