Senior Administrator - Microsoft PowerBI,Windows Powershell, Python
India
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Job Description
Senior Administrator - Microsoft PowerBI,Windows Powershell, Python

Job Summary

The Sr. Support Administrator plays a crucial role in delivering advanced technical support and operational excellence within the Support & Operations team. This position is responsible for troubleshooting complex incidents, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction and ensure compliance with quality standards and security protocols.

Key Responsibilities

1. Provide Advanced Technical Support By Utilizing Power Bi And Powershell To Analyze Complex Incidents, Perform Root Cause Analysis, And Implement Effective Solutions To Enhance System Performance And Security.
2. Develop And Maintain Troubleshooting Scripts And Automation Tools Using Powershell To Streamline Incident Resolution Processes And Improve Operational Efficiency.
3. Design And Create Interactive Dashboards And Reports Using Power Bi To Visualize Key Performance Metrics And Support Data-Driven Decision-Making.
4. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And A Robust Security Posture.
5. Lead Knowledge Management Initiatives By Updating And Maintaining The Knowledge Base, Facilitating Training Sessions For New Team Members, And Coaching Analysts To Enhance Their Technical Capabilities.
6. Monitor Customer Feedback And Csat Metrics To Identify Areas For Improvement, Ensuring A Positive Customer Experience Through First Call Resolution And Minimizing Case Reopens.

Skill Requirements

1. Proficient In Power Bi For Data Visualization And Reporting.
2. Strong Command Of Powershell For Automation And Scripting Tasks.
3. Familiarity With Python For Data Analysis And Process Automation.
4. Solid Understanding Of Incident Management And Root Cause Analysis Methodologies.
5. Excellent Problem-Solving Skills And Ability To Work Collaboratively In A Team Environment.

Other Requirements

1. Optional But Valuable Certifications: Microsoft Certified: Data Analyst Associate, Microsoft Certified: Azure Administrator Associate
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.