Senior Administrator - Network LAN/WAN
United States
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Job Description
Senior Administrator - Network LAN/WAN
Others, North Carolina

Job Summary

Utilize Network Management Systems (NMS) to oversee server health, bandwidth utilization, and application availability. • Identify anomalies, document incidents, assess severity, and initiate first-level troubleshooting. • Participate in major incident and priority outage bridges, including operational calls and status-focused management calls for Priority 1 and Priority 2 incidents. • Route unresolved, complex network or security issues to Tier 2/3 engineers or external vendors • Maintain knowledge bases, log tickets (e.g., Jira, ServiceNow), and generate reports on network health and performance metrics • Strong understanding of LAN/WAN configurations, routing/switching protocols, firewalls, and server environments • NOCs operate 24/7/365, requiring engineers to work rotating shifts, nights, or weekends • Strong verbal and written communication skills to interact with end users and team members • Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly • Collaborating with different teams to address complex issues • Time management skills to multitask and adhere to SLAs

Key Responsibilities

Utilize Network Management Systems (NMS) to oversee server health, bandwidth utilization, and application availability. • Identify anomalies, document incidents, assess severity, and initiate first-level troubleshooting. • Should be able to manage the team size of 15 to 20 resources Participate in major incident and priority outage bridges, including operational calls and status-focused management calls for Priority 1 and Priority 2 incidents. • Route unresolved, complex network or security issues to Tier 2/3 engineers or external vendors • Maintain knowledge bases, log tickets (e.g., Jira, ServiceNow), and generate reports on network health and performance metrics • Strong understanding of LAN/WAN configurations, routing/switching protocols, firewalls, and server environments • NOCs operate 24/7/365, requiring engineers to work rotating shifts, nights, or weekends • Strong verbal and written communication skills to interact with end users and team members • Problem-solving skills around analyzing issues, critical thinking, creativity, and finding solutions quickly • Collaborating with different teams to address complex issues • Time management skills to multitask and adhere to SLAs

Skill Requirements

Certifications will be added advantage

Other Requirements

 US Citizen only
Maximum Salary (US):  119000
Minimum Salary (US):  82000
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. 

 

Compensation and Benefits

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.