Job Summary
Network Data L2 Engineer with 6+ years of relevant experience in LAN/Switch management. Responsible for configuration, administration, troubleshooting, incident resolution, network changes, performance monitoring, and RCA support for enterprise LAN infrastructure within defined SLAs.
Key Responsibilities
Manage and troubleshoot LAN switches, VLANs, trunks, ports, and network connectivity. • Troubleshoot STP, EtherChannel, VLAN, routing, latency, packet loss, and performance issues. • Perform switch configuration, upgrades, and approved network changes. • Handle L2 incidents/service requests and provide technical support to L1 engineers. • Analyze monitoring alerts and proactively identify network issues. • Perform RCA for recurring/escalated incidents and recommend corrective actions. • Coordinate with L3, security, server, application, and vendor teams for complex issues. • Maintain network documentation, configurations, SOPs, and knowledge articles. • Support 24x7 rotational/on-call operations as required.
Skill Requirements
Other Requirements
Network Operations | LAN/Switch Management | TCP/IP | Routing & Switching | Cisco Switching | VLAN | STP/RSTP | EtherChannel | OSPF | BGP | ACL | Network Monitoring | Network Troubleshooting | Incident Management | Change Management | ServiceNow | SLA/KPI Management | RCA | Network Performance Management