Senior Administrator - Operational Risk, SAP Security
India
Job Description
Senior Administrator - Operational Risk, SAP Security
Job Summary
The Senior Administrator in Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is essential for ensuring effective management of operational risk, SAP security, and governance, risk, and compliance (GRC) processes, thereby enhancing customer satisfaction and maintaining the organization’s security posture.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements While Implementing Operational Risk Management Processes In Sap Environments To Ensure Compliance And Mitigate Risks.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues Related To Sap Systems And Grc Frameworks.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts On Best Practices In Operational Risk And Sap Security.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Enhance The Organization'S Security Posture.
5. Drive Positive Customer Experiences By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions, And Proactively Addressing Security Threats To Ensure Customer Satisfaction And Csat Metrics.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues Related To Sap Systems And Grc Frameworks.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts On Best Practices In Operational Risk And Sap Security.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Enhance The Organization'S Security Posture.
5. Drive Positive Customer Experiences By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions, And Proactively Addressing Security Threats To Ensure Customer Satisfaction And Csat Metrics.
Skill Requirements
1. In-Depth Knowledge Of Operational Risk Management Principles And Practices
2. Proficiency In Sap Security Configurations And Grc Tools
3. Solid Understanding Of Incident Management And Root Cause Analysis Methodologies
4. Familiarity With Regulatory Compliance Standards Relevant To Operational Risk And Security
5. Strong Analytical And Troubleshooting Skills To Address Complex Technical Issues
2. Proficiency In Sap Security Configurations And Grc Tools
3. Solid Understanding Of Incident Management And Root Cause Analysis Methodologies
4. Familiarity With Regulatory Compliance Standards Relevant To Operational Risk And Security
5. Strong Analytical And Troubleshooting Skills To Address Complex Technical Issues
Other Requirements
1. Optional But Valuable Certifications: Certified In Risk And Information Systems Control (Crisc), Sap Certified Technology Associate, Or Similar Certifications In Operational Risk Management And Sap Security
Information at a Glance
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Benefits
At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to:
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Industry-benchmarked compensation
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Best-in-class healthcare benefits
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Personal time off
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Maternity and paternity benefits
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Access to skills / higher education programs/resources
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Discounts on products and services via Benefit Box
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Participate in CSR programs and live life with a purpose
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Opportunities to grow and advance your career
Note : The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.