Senior Administrator - Powershell, Python
India
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Job Description
Senior Administrator - Powershell, Python
Pune, Maharashtra

Job Summary

Automation Engineer – L2 (Digital Workplace) The Automation Engineer (L2) – Digital Workplace is responsible for designing, developing, and supporting automation solutions to improve efficiency, stability, and user experience across DWP services. This role focuses on L2-level operational automation, self-heal use cases, and continuous improvement within BAU environments.

Key Responsibilities

Key Responsibilities: Design, develop, and maintain automation scripts and workflows for DWP services (endpoint, device, user management). Implement self-heal and auto-remediation solutions for recurring incidents and service requests. Support L2 operations by reducing manual effort through automation and orchestration. Integrate automation with ITSM tools (ServiceNow) for trigger-based and event-driven workflows. Collaborate with DWP, Command Center, and Tools teams to identify automation opportunities. Perform root cause analysis (RCA) and convert fixes into reusable automations. Monitor, maintain, and enhance existing automation solutions to ensure reliability. Support transition of L1-triggered automations and provide guidance during complex issues.

Skill Requirements

Key Skills & Technical Expertise: Strong hands-on experience in: Scripting: PowerShell (mandatory), Python (preferred) Endpoint Management: Intune, SCCM, device provisioning and patching OS Platforms: Windows (primary), macOS (basic) Experience with ServiceNow (workflows, catalog integration, automation triggers). Knowledge of DWP tools and monitoring (e.g., endpoint monitoring, user experience tools). Exposure to automation platforms, orchestration tools, and RPA (preferred). Understanding of ITIL processes and BAU operational environments.

Other Requirements

xperience & Qualifications: 4–7 years of IT experience with 2–4 years in automation / scripting roles. Experience in managed services or enterprise DWP environments. Strong troubleshooting and problem-solving skills at L2 support level. Relevant certifications in Microsoft, Automation, or scripting tools are an advantage.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.