Job Summary

The Sr. Project Executive Administrator plays a pivotal role in ensuring high-quality technical support and operational efficiency within the organization. This role is essential for troubleshooting complex incidents, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction. By leveraging expertise in project execution and support operations, this position contributes significantly to maintaining the organization’s security posture and operational excellence.

Create, validate, and manage Purchase Orders (POs).\r\n• Execute and monitor Goods Receipts (GRs).\r\n• Support provisioning and month-end closing activities.\r\n• Manage cross-charges (x-charge).\r\n• Ensure compliance with internal controls, audit requirements, and procurement governance.\r\n

Prepare and maintain accruals.\r\n• Support Actuals vs. Budget (AC) analysis and variance explanations.\r\n• Contribute to rolling forecasts.\r\n• Assist in preparing financial reports, dashboards, and performance insights.\r\n• Provide financial data to support decision-making and cost optimization initiatives\r\n

Experience with procurement processes: PO creation, GR posting, provisioning.\r\n• Knowledge of accruals, actuals, budget control, and cross-charges.\r\n• Hands-on experience with rolling forecasts and financial reporting.\r\n• Ability to work effectively with teams in AMEA/MEU time zones.\r\n• Strong analytical skills, attention to detail, and problem-solving mindset.\r\n• Intermediate Excel skills and experience with ERP systems (SAP / SAP Hana / Coupa).\r\n• Ability to manage multiple priorities and work in a fast-paced environment.\r\n

Experience in multinational or matrixed organizations.\\\\r\\\\n• Exposure to continuous improvement or automation initiatives.\\\\r\\\\n• Familiarity with financial governance and audit processes.\\\\r\\\\n• Spanish language proficiency (spoken and written).\\\\r\\\\n• Proficiency with SharePoint, Power BI, Power Automate, and Power Apps\\\\r\\\\n

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Company Policies In All Support Operations And Project Execution Tasks.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats.

 

Skill Requirements

1. Advanced Proficiency In Project Execution And Support Operations.
2. Strong Knowledge Of Incident Management And Troubleshooting Techniques.
3. Excellent Analytical And Problem-Solving Skills.
4. Familiarity With Knowledge Management Practices And Training Methodologies.
5. Proficiency In Security Protocols And Policies Relevant To Support Operations.

Other Requirements

1. Optional But Valuable Certifications: Itil Foundation, Pmp (Project Management Professional), Or Equivalent Project Management Certifications