Senior Administrator - Program & Project Management
India
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Job Description
Senior Administrator - Program & Project Management
Bangalore, Karnataka

Job Summary

Job Summary : Keywords: Professional Services, infrastructure modernization, systems integration, SOW delivery, compute, HCI, storage, networking, virtualization, private cloud, multicloud, SAP infrastructure, financial governance, PMP Description: Senior client-facing delivery role focused on managing infrastructure transformation and integration projects for external customers, including contractual delivery, budget control, change management, governance, and escalation ownership. The position expects practical infrastructure understanding rather than hands-on engineering.Job Description : Keywords: Professional Services, infrastructure modernization, systems integration, SOW delivery, compute, HCI, storage, networking, virtualization, private cloud, multicloud, SAP infrastructure, financial governance, PMP\\\\r\\\\nDescription: Senior client-facing delivery role focused on managing infrastructure transformation and integration projects for external customers, including contractual delivery, budget control, change management, governance, and escalation ownership. The position expects practical infrastructure understanding rather than hands-on engineering.Job Responsibilities : Description: Senior client-facing delivery role focused on managing infrastructure transformation and integration projects for external customers, including contractual delivery, budget control, change management, governance, and escalation ownership. The position expects practical infrastructure understanding rather than hands-on engineering.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Company Policies In All Support Operations And Project Execution Tasks.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats.

Skill Requirements

Skill Requirement : Keywords: Professional Services, infrastructure modernization, systems integration, SOW delivery, compute, HCI, storage, networking, virtualization, private cloud, multicloud, SAP infrastructure, financial governance, PMP

Other Requirements

Other Requirement : Keywords: Professional Services, infrastructure modernization, systems integration, SOW delivery, compute, HCI, storage, networking, virtualization, private cloud, multicloud, SAP infrastructure, financial governance, PMP Description: Senior client-facing delivery role focused on managing infrastructure transformation and integration projects for external customers, including contractual delivery, budget control, change management, governance, and escalation ownership. The position expects practical infrastructure understanding rather than hands-on engineering.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.