Senior Administrator - Program & Project Management
India
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Job Description
Senior Administrator - Program & Project Management
Pune, Maharashtra

Job Summary

The Demand Management Office (DMO) is responsible for intake, prioritization, and governance of all infrastructure-related service requests, projects, and enhancements across towers (Cloud, DWP, Network, etc.). Acts as a central coordination function to validate demand against contractual scope, capacity, and budget before initiation. Ensures effective demand planning, resource alignment, and tracking of work orders (WO), PPH, and project efforts. Collaborates with Service Delivery, SIAM, and technical teams to streamline execution and avoid scope creep. Drives reporting, forecasting, and governance dashboards for leadership visibility. Enables efficient utilization of resources and supports financial and operational control of Infra services delivery.

Key Responsibilities

Job Description : The Demand Management Office (DMO) Co-Ordinator

Skill Requirements

Skills Required for DMO (Demand Management Office) – Infrastructure Services Demand & Capacity Management: Ability to assess incoming demand, prioritize requests, and align with resource availability and delivery capacity. Strong Governance & Stakeholder Management: Experience in coordinating with Service Delivery Managers, SIAM, clients, and tower leads; managing expectations and approvals. Commercial & Financial Understanding: Knowledge of budgeting, WoW/WO tracking, PPH, cost vs. revenue alignment, and avoiding scope creep. IT Infrastructure Knowledge: Good understanding of Infra domains (Cloud, DWP, Network, ITSM tools like ServiceNow) to validate demand feasibility. Planning & Reporting Skills: Expertise in forecasting demand, maintaining dashboards, MIS reporting, and presenting insights to leadership. Process & Tool Orientation: Familiarity with ITIL processes, intake workflows, ServiceNow demand modules, and governance frameworks. Analytical & Decision-Making Skills: Ability to evaluate priority, risk, and business impact to drive data-backed decisions. Communication Skills: Clear, structured communication for executive updates, demand reviews, and cross-functional coordination.

Other Requirements

DMO Co-Ordinator
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.