Job Summary
VSM - Value Stream Manager
Good to Have\\\\r\\\\n• ITIL Foundation / Managing Professional\\\\r\\\\n• Azure Administrator / Architect\\\\r\\\\n• AWS Cloud Practitioner / Architect\\\\r\\\\n• Site Reliability Engineering Certifications\\\\r\\\\n• PMP / Agile / SAFe Certification\\\\r\\\\n
Key Responsibilities
Key Responsibilities 1. Value Stream Governance & Ownership • Own end-to-end operational accountability for assigned applications and services. • Act as the primary point of contact for Digital Product Owners (DPOs) and business stakeholders. • Govern service delivery across Run, Fix, Change, and Improve activities. • Lead Service Reviews, Operational Governance meetings, and executive reporting. • Drive alignment between business priorities and operational objectives. • Ensure SLA, SLO, and KPI commitments are achieved. 2. Service Reliability & Operations Management • Ensure service availability, performance, resilience, and recoverability. • Govern Incident, Major Incident (P1/P2), Problem, Change, and Service Request processes. • Drive reduction in incident volumes, recurring issues, and MTTR. • Lead Root Cause Analysis (RCA) reviews and corrective action tracking. • Ensure operational runbooks, SOPs, and support processes are maintained. 3. SRE & Operational Excellence • Drive Site Reliability Engineering practices across application portfolios. • Govern SLI, SLO, and Error Budget compliance. • Lead proactive incident elimination initiatives. • Identify automation opportunities and reduce operational toil. • Drive capacity, performance, and reliability improvements. • Promote a data-driven continuous improvement culture. 4. Monitoring & Observability • Ensure comprehensive monitoring and observability coverage. • Establish standards for logs, metrics, traces, dashboards, and alerting. • Drive proactive issue detection and early warning mechanisms. • Review monitoring effectiveness and service health trends. • Govern observability maturity and adoption. 5. Change, Release & Continuous Delivery • Coordinate change planning and release governance. • Ensure deployment readiness, rollback planning, and release quality. • Collaborate with development, DevOps, and support teams. • Balance business requirements with operational stability. • Ensure operational acceptance criteria are met before production deployments. 6. Infrastructure & Platform Coordination • Coordinate with Infrastructure, Cloud, Network, Security, Database, and Platform teams. • Ensure application requirements are translated into infrastructure actions. • Track capacity, scalability, backup, recovery, and DR readiness. • Facilitate resolution of cross-functional technical dependencies. 7. Vendor & Partner Management • Govern managed service providers and support partners. • Review service performance against contractual commitments. • Drive compliance with operational governance requirements. • Escalate and manage supplier-related risks and issues.
Skill Requirements
Required Technical Skills Operations & Reliability • Application Operations Management (AOM) • Site Reliability Engineering (SRE) • Incident, Problem & Change Management • Service Level Management • Capacity & Performance Management • Disaster Recovery & Business Continuity Monitoring & Observability • Splunk • Dynatrace • AppDynamics • Azure Monitor • Grafana • ITSI or equivalent observability platforms Cloud & Infrastructure • Azure Cloud • AWS (Preferred) • Windows/Linux Administration • Networking Fundamentals • Middleware & Integration Platforms DevOps & Automation • CI/CD Pipelines • Infrastructure as Code • PowerShell / Python / Shell Scripting • Automation & Orchestration Tools • Git, Azure DevOps
Other Requirements
Leadership & Stakeholder Skills • Executive stakeholder management • DPO and Business Partner engagement • Governance and service reporting • Cross-functional leadership • Vendor management • Risk management and decision making • Strong communication and presentation skills