Job Summary

The Sr Administrator for Tools & Automation plays a crucial role in providing advanced technical support and troubleshooting expertise. This position focuses on conducting root cause analysis and resolving complex technical and security issues to enhance customer satisfaction and maintain operational integrity.

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Python And Powershell Scripts To Automate Compliance Checks And Reporting Processes.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts By Utilizing Python And Powershell To Perform Root Cause Analysis And Implement Effective Solutions For Technical And Security Issues.
3. Conduct Value-Adding Activities Such As Managing And Updating The Knowledge Base Using Python Scripts, And Provide Training And Coaching To New Analysts To Improve Team Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas By Leveraging Powershell For System Diagnostics And Collaborating With Cross-Functional Teams To Ensure Seamless Operations And A Robust Security Posture.
5. Enhance Customer Experience And Csat By Employing Effective Problem-Solving Techniques In Python And Powershell, Aiming For First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases While Addressing Security Threats Proactively.

Skill Requirements

1. Proficiency In Python And Powershell Scripting For Automation And Troubleshooting.
2. Strong Understanding Of Incident Management Processes And Root Cause Analysis.
3. Familiarity With Security Protocols And Best Practices In The It Support Environment.
4. Capability To Create And Maintain Documentation And Training Materials For Knowledge Management.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Python Institute Certified Entry-Level Python Programmer (Pcep)