Senior Administrator - SAP BASIS
India
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Job Description
Senior Administrator - SAP BASIS
Bangalore, Karnataka

Job Summary

Primary Skill: SAP BASIS and SAP HANA\\\\r\\\\nSecondary Skill: Infrastructure as a Service (IaaS), Open Stack, KVM, VMware, Kubernetes\\\\r\\\\nGood to Have: Technical Skills (diagnostics commands on device level) performs rapid diagnostics and remediation to resolve incidents at the L1 level, supporting Cloud Operations and Financial Excellence.

 

 

Key Responsibilities

Diagnose incidents using tools like Dynatrace, NewRelic, or Catchpoint, focusing on SAP applications (S4HANA, BTP, SuccessFactors, ERP Non ABAP, CX..)\r\n• Execute L1 remediation (e.g., service restarts, dump analysis, STMS configuration) per runbooks.\r\n• Develop and deploy auto-remediation scripts (Python, ABAP, Java) for recurring issues.\r\n• Assist in resolving application/database issues (HANA, MySQL, Postgres).\r\n• Escalate unresolved incidents to SRE teams with detailed diagnostic reports.

Skill Requirements

Bachelor’s degree in IT or related field.\r\n• 3+ years in L1/L2 support for cloud/SaaS environments.\r\n• Expertise in diagnostic tools (Dynatrace, NewRelic) and scripting (Python, PowerShell, ABAP).\r\n• Knowledge of SAP ecosystems (HANA, NetWeaver, BTP), Kubernetes, and Linux.\r\n• Familiarity with cloud networking, SSL, MLS/MTLS, and cryptography (PGP keys).\r\n• Experience with relational databases (HANA, MySQL, Postgres) and Java-based applications.\r\n• Problem-solving skills and ability to work in a 24/7 shift environment.\r\n• Preferred certifications: AWS Certified Developer, ITIL Foundation, SAP Certified Technology Associate

Other Requirements

Role Overview:\r\nThe L1 Diagnostics and Remediation (mixture of expertise) Engineer (Green Cap) performs rapid diagnostics and remediation to resolve incidents at the L1 level, supporting Cloud Operations and Financial Excellence. This role drives >50% auto-remediation by Q2 2026 using AI and runbook automation.\r\nKey Responsibilities:\r\n• Diagnose incidents using tools like Dynatrace, NewRelic, or Catchpoint, focusing on SAP applications (S4HANA, BTP, SuccessFactors, ERP Non ABAP, CX..)\r\n• Execute L1 remediation (e.g., service restarts, dump analysis, STMS configuration) per runbooks.\r\n• Develop and deploy auto-remediation scripts (Python, ABAP, Java) for recurring issues.\r\n• Assist in resolving application/database issues (HANA, MySQL, Postgres).\r\n• Escalate unresolved incidents to SRE teams with detailed diagnostic reports.\r\nRequired Skills and Qualifications:\r\n• Bachelor’s degree in IT or related field.\r\n• 3+ years in L1/L2 support for cloud/SaaS environments.\r\n• Expertise in diagnostic tools (Dynatrace, NewRelic) and scripting (Python, PowerShell, ABAP).\r\n• Knowledge of SAP ecosystems (HANA, NetWeaver, BTP), Kubernetes, and Linux.\r\n• Familiarity with cloud networking, SSL, MLS/MTLS, and cryptography (PGP keys).\r\n• Experience with relational databases (HANA, MySQL, Postgres) and Java-based applications.\r\n• Problem-solving skills and ability to work in a 24/7 shift environment.\r\n• Preferred certifications: AWS Certified Developer, ITIL Foundation, SAP Certified Technology Associate.\r\nMeasurable Outcomes:\r\n• Achieve >50% auto-remediation for L1 incidents by Q2 2026.\r\n• Reduce time to resolve (TTR) to
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At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.