Job Summary

Verifiying / Cleaning of alert logs
2.2
Cleaning / archiving of transport logs/ import queues
2.3
RFC Link Maintenance
2.4
Setting up SAP Logon groups
2.5
Daily / Weekly / Monthly Offline/ Online backups at SAP level
2.6
Naming Conventions for Backup Tapes
2.7
Searching for Missing Indexes
2.8
Memory Management – Page In / Pages Out
2.9
Memory Management – Ext. Memory/ Roll In/ Out etc.
2.10
Installing SAP License
2.11
Configuring the System Log
2.12
Setting Up Logon Groups
2.13
Installing Printers
2.14
Sending System Messages
2.14
Profile Generator: Maintaining Activity Groups/ Roles
2.15
User Maintenance :
User creation
Copying a User
Locking and Unlocking Users
Changing a Password
Finding a Missing Authorization
Checking Active Users
Role Attachment
Deleting Old User Master Records
Changing Administrator Passwords
Checking User Activities
2.16
Operation mode maintenance
Creating a New Operation Mode
Adjusting the Timetable
Manually Switching Modes
Scheduling Exception Operation
Setting Up Operation Modes
2.17
Activities on SAPNet
SAPNet user administration
Logging On to SAPNet – R/3 Front-end
Entering a Customer Message
Tracking Message Status
Receiving Responses from SAP
Confirming an Closing Messages
Requesting Support Packages
Downloading Files from SAP Servers
SAP’s Remote Services
Opening a Connection for Remote Service
Testing a Remote Service Connection
Scheduling an Early Watch Session
Scheduling a Remote Consulting Session
Registering Developers and SAP Objects Using SSCR
Searching the Notes Database
2.18
Management of the Transport Management System (TMS)
Transporting Transport Requests and investigate and resolve transport failures/ errors
Determining Old Data in Transport Directories
Clearing Old Data from the Transport Directories
Maintaining Transport Landscape
2.19
Scheduling Jobs
Jobs for R3 Monitoring
Jobs for DB Monitoring
Other background jobs
Jobs: Scheduling Jobs
Jobs: Checking Job Status and Displaying Logs
2.20
Support Package/ Add-ons
Finding Support Packages
Downloading and Importing Support Packages
Regular Support pack installations
SPAM/ SAINT
2.21
System Profiles and Maintenance
2.22
Client Maintenance
Maintaining Clients and client-settings
Client Copy – Remote and Local
Client Export/ Import
2.23
Automatic Note application through SNOTE
2.24
Printer Configuration
2.25
Backup Scheduling from DB13 and monitoring thru DB12
2.26
SCOT monitoring
2.27
Searching for Missing Indexes
2.28
Monitoring the Growth of Extents
2.29
Checking Database Performance
2.30
Extending the Database (Adding Data Files)
2.31
Changes in Oracle Parameters based on recommendation from L3 BASIS Support Team for performance optimization
2.32
Checking and Managing CBO statistics
2.33
User Training

Key Responsibilities

1. Provide Advanced Technical Support By Adhering To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In Sap Basis And Sap Hana Environments.
2. Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions To Address Technical And Security Issues.
3. Facilitate Knowledge Transfer By Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Manage And Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Maintain Operational Efficiency And Ensure A Robust Security Posture.
5. Enhance The Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Security Threats.

Skill Requirements

1. Architecting and defining complex and technical SAP solutions across multiple industry sectors, understanding of the technology enablement as well as integration with other applications.
2. Experience of numerous SAP enabled business transformation programme lifecycles of which at least 3 of were gained in a solution architect or senior leadership role.
3. Strong knowledge of SAP solution suite and technical architecture and ability to translate business challenges
4. Strong consulting and stakeholder management skills � demonstrable presentation and client facing consulting and influencing skills up until C suite levels. All candidates must be assertive and articulate with the ability to develop and sustain senior client relationships.
5. Understanding of SAP�s product strategy, including positioning of S/4 HANA and enabling tools and complementary technologies, especially the integration to other applications.
6. Good knowledge of GCP, AWS and Azure public cloud offerings and architecting

Other Requirements

If candidate is having any SAP certification in addition with any certification on any OS or DB is an added advantage
 Rest, below activities needs to be performed from a L2 SAP BASIS