Senior Administrator - Security Management, SSL Security
India
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Job Description
Senior Administrator - Security Management, SSL Security
Chennai, Tamil Nadu

Job Summary

The Senior Administrator for Support & Operations plays a critical role in providing advanced technical support and operational excellence for SharePoint Security, specifically focusing on TLS and SSL protocols. This position is essential in ensuring the security and efficiency of SharePoint environments, aiming for exemplary customer satisfaction through effective troubleshooting and root cause analysis.

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Managing Sharepoint Security Operations, Ensuring Compliance With Industry Best Practices.
2. Provide Advanced Technical Support For Complex Incidents Involving Sharepoint Security, Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Tls And Ssl-Related Technical And Security Issues.
3. Conduct Knowledge Base Updates And Management, Including Creating And Maintaining Documentation For Sharepoint Security Best Practices, While Training And Coaching Junior Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Tickets Related To Sharepoint Security Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Optimal Security Posture.
5. Enhance Customer Experience And Improve Csat Through First Call Resolution Initiatives, Minimizing Rejected Resolutions And Re-Open Cases While Proactively Addressing Potential Security Threats.

Skill Requirements

1. In-Depth Knowledge Of Sharepoint Security, Specifically Tls And Ssl Protocols.
2. Strong Problem-Solving Skills And The Ability To Perform Root Cause Analysis Effectively.
3. Familiarity With Incident Management Processes And Tools.
4. Excellent Communication Skills For Training And Coaching Team Members.
5. Solid Understanding Of Quality Standards And Regulatory Requirements In It Support.

Other Requirements

1. Optional But Valuable: Microsoft Certified: Security, Compliance, And Identity Fundamentals.
2. Optional But Valuable: Microsoft Certified: Azure Administrator Associate
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.