Job Summary

The Senior SharePoint Administrator plays a crucial role in providing advanced technical support and operational excellence within the organization. This position focuses on troubleshooting complex incidents, performing root cause analysis, and implementing solutions to enhance customer satisfaction and security. The Senior Administrator will also contribute to knowledge management and training initiatives, ensuring a high standard of service delivery.

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies While Managing Sharepoint Environments And Operations.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts, Performing Root Cause Analysis And Implementing Solutions To Resolve Technical And Security Issues In Sharepoint.
3. Manage And Update The Knowledge Base Related To Sharepoint Administration, Contributing To Knowledge Transfer And Training Initiatives For New Team Members.
4. Resolve Complex Tickets Related To Sharepoint Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain Security Posture.
5. Ensure A Positive Customer Experience And High Csat Through Effective First Call Resolution Strategies, Minimizing Rejected Resolutions And Re-Open Cases While Addressing And Mitigating Potential Security Threats.

Skill Requirements

1. Advanced Proficiency In Sharepoint Administration, Including Site Collection Management, User Permissions, And Security Configurations.
2. Strong Understanding Of Troubleshooting Methodologies And Root Cause Analysis Techniques In A Sharepoint Environment.
3. Familiarity With Knowledge Management Practices And Training Methodologies.
4. Excellent Communication Skills And Ability To Provide Technical Guidance To Both Technical And Non-Technical Stakeholders.

Other Requirements

1. Microsoft Certified: Sharepoint Administrator Associate (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable