Years of Experience

• 4-6 years of relevant experience in supporting, administering, implementing, and troubleshooting BeyondTrust Remote Support (RS) and Privileged Remote Access (PRA) solutions in enterprise environments.
• Experience working with privileged access management, remote support technologies, authentication systems, and secure vendor access solutions.
• Strong understanding of operational support, incident management, change management, and platform administration within cybersecurity environments.

General Description

• Support the administration, maintenance, and optimization of BeyondTrust Remote Support (RS) and Privileged Remote Access (PRA) platforms.
• Participate in implementation, upgrade, migration, and enhancement activities related to BeyondTrust environments.
• Collaborate with security, infrastructure, networking, application, and service desk teams to deliver secure remote access solutions.
• Perform troubleshooting and root cause analysis for platform, connectivity, authentication, and integration issues.
• Support onboarding of internal users, vendors, and third-party partners into BeyondTrust remote access solutions.
• Assist with platform governance, operational reporting, access reviews, compliance requirements, and audit requests.
• Develop operational documentation, SOPs, knowledge articles, support runbooks, and configuration guides.
• Participate in incident response, problem management, change execution, and continuous service improvement activities.

Years of Experience

• 4-6 years of relevant experience in supporting, administering, implementing, and troubleshooting BeyondTrust Remote Support (RS) and Privileged Remote Access (PRA) solutions in enterprise environments.
• Experience working with privileged access management, remote support technologies, authentication systems, and secure vendor access solutions.
• Strong understanding of operational support, incident management, change management, and platform administration within cybersecurity environments.

General Description

• Support the administration, maintenance, and optimization of BeyondTrust Remote Support (RS) and Privileged Remote Access (PRA) platforms.
• Participate in implementation, upgrade, migration, and enhancement activities related to BeyondTrust environments.
• Collaborate with security, infrastructure, networking, application, and service desk teams to deliver secure remote access solutions.
• Perform troubleshooting and root cause analysis for platform, connectivity, authentication, and integration issues.
• Support onboarding of internal users, vendors, and third-party partners into BeyondTrust remote access solutions.
• Assist with platform governance, operational reporting, access reviews, compliance requirements, and audit requests.
• Develop operational documentation, SOPs, knowledge articles, support runbooks, and configuration guides.
• Participate in incident response, problem management, change execution, and continuous service improvement activities.

Technical Requirements

• Hands-on experience administering and supporting BeyondTrust Remote Support (RS) and Privileged Remote Access (PRA) solutions.
•  Experience configuring and managing:
  • Representative Consoles
  • Jump Clients
  • Jump Items
  • Session Policies
  • Access Policies
  • User Groups
  • Team Management
  • Vault Accounts
  • PRA Endpoint Access Controls
• Experience onboarding servers, network devices, applications, and third-party vendor access into PRA environments.
• Good understanding of privileged remote access concepts including credential injection, session brokering, vendor access management, and session monitoring.
• Experience troubleshooting remote session issues, authentication failures, access policy violations, and connectivity problems.
• Knowledge of SSL certificates, DNS, load balancing, firewalls, and network troubleshooting required for BeyondTrust deployments.
• Experience with BeyondTrust PRA Vault integration and credential management capabilities.
• Understanding of session recording, session monitoring, auditing, and compliance reporting requirements.
• Ability to review logs and perform troubleshooting using BeyondTrust administrative tools and diagnostic utilities.
• Experience working with REST APIs, integrations, and automation use cases.
• Basic scripting knowledge using PowerShell, Python, or Shell scripting for task automation and reporting.
• Familiarity with ITSM tools such as ServiceNow and integration with approval workflows.

Soft Skills

• Exceptional analytical and problem-solving skills.
• Excellent communication and interpersonal skills to collaborate with clients and cross-functional teams.
• Adaptability and the ability to embrace change and innovation in IAM support.
• Dedication to providing excellent customer service and technical support.
• Detail-oriented with a commitment to deliver high-quality solutions.
• Ability to work both independently and as part of a team.

Certifications (Preferred)

• BeyondTrust Privileged Remote Access Certification
• BeyondTrust Remote Support Certification

Educational Qualifications

• University degree in IT or/and IT Security