Job Summary
Key Responsibilities
- Partner closely with the Senior Project Manager to support end-to-end migration of the Telephony platform from Cisco to NICE
- Lead business analysis activities for large-scale migration initiatives, including platform and system transitions
- Identify, document, and manage all business, technical, and operational dependencies related to the migration
- Facilitate discussions and working sessions with cross-functional teams including IT, Telephony, Call Center Operations, Vendors, and Business Stakeholders
- Ensure all impacted teams are identified, engaged, and aligned throughout the migration lifecycle
- Elicit, analyze, and document business requirements, current-state and future-state processes
- Support impact analysis, risk identification, and mitigation planning for migration activities
- Act as a liaison between business users, technical teams, and vendors to ensure requirements are clearly understood and delivered
- Create and maintain documentation such as:
- Business requirements documents (BRDs)
- Functional requirements
- Dependency matrices
- Process flows and impact assessments
- Support testing activities including UAT planning, defect triage, and validation of migrated functionality
- Communicate project status, risks, and dependencies clearly to stakeholders and leadership
Skill Requirements
- 8+ years of experience as a Business Analyst, with demonstrated success in large migration or transformation engagements
- Strong Healthcare domain experience
- Proven experience supporting platform or system migrations
- Excellent communication, facilitation, and stakeholder management skills
- Ability to work effectively with senior leaders, technical teams, and external vendors
- Strong analytical and documentation skills
- Experience working in complex, multi-team environments
Other Requirements
- Experience with Telephony platform migrations
- Exposure to Cisco, NICE, or similar telephony/contact center platforms
- Experience working within a call center or contact center domain
- Familiarity with healthcare operations, compliance, and regulatory considerations
- Experience working in Agile, Hybrid, or Waterfall project environments
Compensation Data
Pay and Benefits
Pay Range Minimum: $115,000 to year
Pay Range Maximum: $139,000 to year
HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year
How You’ll Grow
At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.