Job Summary

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience in production support or software engineering roles.

Technical Expertise

• Strong understanding of microservices architecture, RESTful APIs, and cloud-native applications.
• Proficiency in Java (Spring Boot) or .NET frameworks.

Monitoring & Observability

• Experience with modern monitoring and APM tools such as Datadog and Splunk.

Infrastructure & Log Analysis

• Hands-on experience with Docker, Kubernetes, and Linux/Unix environments.
• Strong expertise in log analysis platforms.

Soft Skills

• Strong analytical and problem-solving capabilities.
• Effective crisis management and decision-making skills during incidents.
• Clear and professional verbal and written communication.

Key Responsibilities

1. System Monitoring & Alerting
   1. Continuously monitor production microservices, APIs, and underlying infrastructure to proactively detect anomalies before customer impact.
   2. Configure, maintain, and respond to alerts using APM and log aggregation tools to ensure system stability and observability.
2. Incident Management & Troubleshooting
   1. Act as the Lead for primary responder ( L1 support team), triaging and resolving P1, P2, and P3 production incidents.
   2. Perform deep analysis using logs, traces, and service call flows to isolate and address the root cause of issues.
3. Root Cause Analysis (RCA) & Remediation
   1. Conduct detailed RCA for recurring or critical incidents and drive corrective actions to prevent reoccurrence.
   2. Collaborate with development teams to ensure smooth deployment of fixes, patches, and enhancements into production.
4. Automation & Operational Efficiency
   1. Identify repetitive operational tasks and implement automation to improve efficiency and reduce manual effort.
   2. Maintain well-defined documentation, including SOPs and runbooks, to standardize processes and enable faster resolution.
5. Collaboration & On-Call Support
   1. Participate in Incident on-call to ensure high system availability and quick recovery during incidents.
   2. Adhere to ITIL best practices across Incident, Problem, and Change Management processes.

Skill Requirements

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience in production support or software engineering roles.

Technical Expertise

• Strong understanding of microservices architecture, RESTful APIs, and cloud-native applications.
• Proficiency in Java (Spring Boot) or .NET frameworks.

Monitoring & Observability

• Experience with modern monitoring and APM tools such as Datadog and Splunk.

Infrastructure & Log Analysis

• Hands-on experience with Docker, Kubernetes, and Linux/Unix environments.
• Strong expertise in log analysis platforms.

Soft Skills

• Strong analytical and problem-solving capabilities.
• Effective crisis management and decision-making skills during incidents.
• Clear and professional verbal and written communication.

Other Requirements