Senior Analyst(Del Ops (Non-Voice))
India
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Job Description
Senior Analyst(Del Ops (Non-Voice))
Chennai, Tamil Nadu

Job Summary

Should have CRM/Cloud domain knowledge with minimum 2 years of experience. Answer technical questions, solve technical problems, and suggest appropriate workarounds related to supported applications. Resolve customer service issues and skillfully manage complex customer service problems. Actively participate in job related training. Complete assigned project responsibilities. Maintain individual performance related to SLA's.

Key Responsibilities

1. Respond To Customer Requests That Have Been Escalated From Tier 2 Support Analysts
2. Complete Assigned Project Responsibilities.
3. Answer Technical Questions, Solve Technical Problems, And Suggest Appropriate Workarounds Related To Supported Applications.
4. Actively Participate In Job Related Training

Skill Requirements

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Other Requirements

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7 billion.