Job Summary
Virtual Tech Bar (VTB)
Key Responsibilities
Provide Level-2 contact and problem resolution for customer issues. • Provide timely communication on issue status and resolution. • Maintain ticket updates for all reported incidents. • Should have basic knowledge of Mac operating system, to support Apple pc users. • Install, upgrade, support and troubleshoot for printers, computer hardware. • Performs general preventative maintenance tasks on computers, laptops, printers. • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
Skill Requirements
Relevant study in Computer Science or related field. • Minimum of 18 months years of IT experience. • Windows 10/11, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. • Proven analytical, troubleshooting and problem-solving skills. • Proven ability to multi-task, effectively determine priorities and meet SLA’s. • Excellent communication relationship-building and internal customer service skills. • Adaptable and flexible in a fast-changing industry and work environment. • Willing to work off-hours and weekends when required for projects or emergency support.