Senior Analyst - English, French, Microsoft Windows
India
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Job Description
Senior Analyst - English, French, Microsoft Windows
Gautam Buddha Nagar, Uttar Pradesh

Job Summary

Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. • Other duties as assigned by the Service Manager.

Key Responsibilities

Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. • Other duties as assigned by the Service Manager.

Skill Requirements

Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. • Other duties as assigned by the Service Manager.

Other Requirements

Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance. • Respond to questions from all emails and callers. • Become familiar with each client and their respective applications. • Learn fundamental operations of commonly used software, hardware, and other equipment. • Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software. • Become familiar with helpdesk policies and services. • Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department. • Other duties as assigned by the Service Manager.
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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.
23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.