Job Summary

Responsible for maintaining accurate records of all billing transactions. This includes updating customer accounts, processing payments, and generating reports on billing activities.

Key Responsibilities

Roles and Responsibilities:

• Answer customer's queries via customer calls, emails, chat
• Resolve customer requests such as; checking product availability for a certain point in time, order status, request for a price quotation, request for information about account status and outstanding payments, and request an account statement, a copy of an invoice, or delivery document.
• Coordinate other departments such as Order management, collections dispute, and cash application team to resolve a customer inquiry.
• Process account receivable related to finance functions as required.
• Adhere to TAT and currency and manage queues and inquiries as per agreed metrics.
• Report out daily performance and update all performance and update all performance logs abilities.

Skill Requirements

Qualification :

• Good communication skills with good command in English
• Fluency in third languages ; Japanese JLPT Certificate L3/L2
• Good analytical skills and problem-solving
• Good listening and comprehension abilities
• Multitasking and ability to coordinate with multiple stakeholders
• Can do attitude and flexible with scope of works

Other Requirements

1. B.Com/Bba Or Equivalent Graduation Is Required.
2. Relevant Certifications In Billing And Invoicing (Optional But Valuable)